Customer Care Agent with German

17 hours ago


مصر, Egypt Hawaya Full time

Hawaya’s mission is to help Muslim singles seeking a modern way to meet their true life partner. We’re committed to spark meaningful connections based on mutual respect between men and women who want to start a love journey which can blossom into a genuine relationship.

Hawaya was born in 2017 of a simple idea: that today’s Muslims are comfortable using the digital world to solve their problems, but the world of Muslim love and marriage is still very old-fashioned. Modern progressive Muslim women want to be able to find a life partner for themselves, but the typical online dating journey was not compatible with their values.

Since 2019, Hawaya is part of the Match Group, the global leader in dating and matchmaking services, and benefits from the group's technological and marketing expertise of other brands like Tinder, Meetic or Hinge which help us to make even better, while respecting our beliefs, values and culture.

We are always on the lookout for talented people to join and have a positive and lifelong impact on people’s lives but today we are specifically looking for a Customer Care Agent who is fluent in German.

What you will be doing:

- Following all customer care department work instructions.
- Moderation of user accounts and content and managing the app community according to our community guideline
- Chat support and Admin no calls.
- Shift based.
- Dealing with/helping to solve any customer complaints professionally.
- Communicating with the technical team on customer's technical issues.
- Preparing daily, weekly, monthly, and annual reports for all work perspectives.
- Agile and flexible with a results-oriented mentality.
- Following up with customers and having feedback about the company’s services and products regularly.
- Attending all customer care meetings and other meetings related to other aspects of the app.
- Meeting the Customer Care department’s objectives and KPIs

Job Requirements
- Must be fluent in Arabic and German with basic English language understanding, having a third language is plus.
- Good computer skills.
- Good communication and problem handling skills.
- Excellent customer focus skills.
- Good multitasking skills.

**Why Hawaya?**

Because we are an international organization that guarantee you an international experience working with the best talents & expertise world wide.

We have a very friendly & casual work environment.

We offer a Work-Life Balance through our Flexible working hours & Work from home options.

Ownership Based attendance.



  • مصر, Egypt IGT Solutions Full time

    **Position: Customer Care Agent (German-Speaking)** **Location: Cairo, Egypt** **Summary**: We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries...


  • مصر, Egypt Nok Human Capital Full time

    NOK is hiring Outbound **German Bilingual **Customer service Agents **Requirements**: - B2-C1 German and English - Grads, Undergrads, Gapyears and Foreigners - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi Technology Park - 2 days off rotational - 9 working hours including 1 hour...


  • مصر, Egypt Multilingual Jobs Worldwide Full time

    German-Speaking Customer Support Agent for Clinical Diagnostic Technologies **Job details**: **Location** Egypt **Discipline** - Customer Service**Reference** 36299 **Contact Name** Lisa Pichler **Job description**: **Do you live in Portugal or are you interested in moving to Portugal? Then we have the perfect opportunity for you!** **Our partner in...

  • Customer Care Agent

    7 months ago


    مصر, Egypt Sary Full time

    Join Sary, where we are revolutionizing the wholesale industry by offering an unparalleled shopping experience directly from wholesale markets. Our operational and technical innovations enable businesses to efficiently manage their purchases. Through our platforms, thousands of businesses gain access to extensive wholesale listings from numerous suppliers,...


  • مصر, Egypt Nok Human Capital Full time

    German speakers are needed for customer service vacancy. German B2-C1. English B1+ Transportation allowance provided. Experience in call center is required. Pay: E£34,000.00 - E£35,000.00 per month Pay: E£32,000.00 - E£44,000.00 per month


  • مصر, Egypt RISEUP Group Full time

    A multinational telecom is looking for German Customer Service Agents Vacancy is entirely from home **Task and Responsibilities** - Respond to customer's Inquiries - Resolve Customer's Complains - Follow up with Customers **Job Requirements** - Fluent in German C1 up to C2 - Graduates, Gap Years & Dropped outs - Egyptians & Foreigners are welcomed to...


  • مصر, Egypt Tech Mahindra Full time

    ### Job Summary: I. Native or equivalent (interpreted as CEFR level C1 or better) German language and basic English skills in writing and speaking to understand documentation and log accurately in the Customer systems, 2]Optimistic, friendly, positive and self-motivated personality, 3]Ability to work in team, 4]Service oriented profile and with a focus on...


  • مصر, Egypt Etisal International Full time

    **#WE_ARE_HIRING ( Booking, Travel Agency )** **Call Center Reservation Agents ( German Speakers )** **location: Maadi** **German Level: Fluent + English: B2** **Graduates** **Salary: from 22.5K up to 25K + Welcome Bonus** **Full Paid Training** **Social and Medical insurance** **Job Types**: Full-time, Permanent, Contract **Salary**: From...

  • Customer Care Manager

    9 months ago


    مصر, Egypt On-Hire Full time

    Our client is a leading financial company operating in Sudan & North Africa, Theare looking for an experienced** "Customer Care Manager"** to provide excellent customer care and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and...

  • Home-based German

    7 months ago


    مصر, Egypt Callnovo Full time

    Callnovo Contact Center is a professional Canadian-based outsourced global call center with 18+ years of customer service outsourcing solutions. Currently, We are looking for an Experience Customer Retention Agent for one of our software account, who have German/English Bilingual languages ablilities. - Support German working time, 9 hours per day, 5 days...


  • مصر, Egypt Webhelp Greece Full time

    **German Care Advisor** **Are you a fluent German speaker? Do you have great communication skills and enjoy offering a unique experience to your clients?** **If the answer is yes, come work with us!** **Responsibilities**: - Management of incoming calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of...


  • مصر, Egypt RedSea24 Consulting Services Full time

    **Job description**: - Handling/editing incoming mails. - Filing it to the correct reference number. - Filing of scanned complaint letters - Creating complaint files in Turn Friendly (Customer Service Management System) - Creating new partners/adapting existing partners. - Recording all important complaint facts in Turn Friendly. - Creating and sending an...


  • مصر, Egypt Etisal International Full time

    **We are hiring #German_Speaker for the below titles**: **1-Agent.** **2-Team Leader.** **3-Operation Supervisor.** **4-Quality.** **5-Quality Supervisor.** **Industry : Airlines & booking.** **line of busniess : Voice & Non voice.** **location: Maadi.** **shifts: rotaional shifts & days off.** **Requirements**: **German level : C1** **English...

  • Customer Care Agent

    8 minutes ago


    مصر, Egypt Medmark Egypt Full time

    Executing in-bound & out-bound calls to existing Medmark Portfolio (PR/Welcome/Renewal Calls). - Providing excellent customer care through dealing with complex queries accurately and professionally over the phone. - Act as the first point of contact with customers to resolve any request. Bachelor degree. - 0-3 year of Experience in Customer Service -...

  • Home-based German

    1 week ago


    مصر, Egypt Callnovo Full time

    Callnovo Contact Center is a professional Canadian-based outsourced global call center with 16+ years of customer service outsourcing solutions. Currently, We are looking for an Experience Customer Retention Agent for one of our software account, who have German/English Bilingual languages ablilities. - US$6.5 to 7.5 per hour with a daily paid 45 mins lunch...

  • Customer Service Agent

    8 minutes ago


    مصر, Egypt Al Assema Hospital Full time

    1.Be customer focused: have a genuine care for the people you're working with and working for 2.Be able to resolve customer complaints in a timely manner via phone, email, mail, or social media. 3.Have 1-2 years experience in a customer service environment 4.Be able to greet customers warmly and ascertain problems/reasons for calling 5.Be able to proactively...

  • German Call Center

    7 months ago


    مصر, Egypt naos solutions Full time

    NO RUSH and NO TARGET German/English account NAOS Solutions is expanding and looking to hire a new batch of 10 German Speaker Agents. We are providing one of highest salaries in Egypt (26000 EGP Gross) - Base salary 22,000 EGP - KPI's 2000 EGP - Attendance bonus 2000 EGP => Net Salary is 20,600 EGP + Full Medical insurance coverage - Social Insurance The...


  • مصر, Egypt Talabat Full time

    General purpose of the job: Job responsibilities and duties: Task- Support agents in the day-to-day operations to secure complete orders and achieve team members’ operations targets.- Improve customer experiences and customer satisfaction by assisting agents with all requires tools and skills for orders inquiries, transactions and complaints resolution...


  • مصر, Egypt Nok Human Capital Full time

    NOK is hiring Outbound **French Bilingual **Customer service Agents **Requirements**: - B2-C1 French and English - Grads, Undergrads, Gapyears and Foreigners - Excellent communication skills. - Flexible with overnight shift. **Working conditions**: - Location: Maadi, Technology Park - 2 days off rotational - 9 working hours including 1 hour...


  • مصر, Egypt Etisal International Full time

    Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, with a focus on high-value, innovative, and customized BPO services. We prioritize the importance of our customers and strive to exceed their expectations. Our commitment to excellence is reflected in our management and...