Customer Service-german Speaker B1

5 months ago


مصر, Egypt RedSea24 Consulting Services Full time

**Job description**:

- Handling/editing incoming mails.
- Filing it to the correct reference number.
- Filing of scanned complaint letters
- Creating complaint files in Turn Friendly (Customer Service Management System)
- Creating new partners/adapting existing partners.
- Recording all important complaint facts in Turn Friendly.
- Creating and sending an acknowledgement of receipt to customer/travel agent/lawyer.
- Demanding statements from suppliers.
- Sending flight complaints to Airlines.
- Very good command of German Language (B1 level)
- Good and quick comprehension.
- Profound knowledge of MS-Office programs required.
- customer service orientated personality



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