Business Operations Manager

**About the role**: Ensure end to end alignment of the operational model and improvement initiatives across practices in the region Lean, Reliable & Robust Model Contribute to improve handover processes between Build and Run on the customer contracts and particular services & solutions Improved Customer Satisfaction & Business Growth Set up & drive...

**About the role**: ¤ Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction. ¤ Conduct employee performance reviews in accordance with company policy. ¤ Ensure staff engagement and motivation all the time. ¤ Development of staff to ensure skills levels match both current and future...

**About the role**: To meet the requirements of our policies and the audit recommendations we need the following activities to be in place and performed on a regular basis (most aften annually). - Maintain a Business Continuity and a Crisis Management policy - Maintain a list of critical activities and assets in Orange Business Cloud - Using the business...

**Publication Date**: Aug 9, 2023 **Ref. No**: 491642 **Location**: Cairo, EG, 12577 The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our...

**Job Description**: - Develop and manage a relationship with the French diplomatic missions. - Conduct regular/Monthly Meetings with the French Mission with the following agenda: - Animate and coordinate effective and efficient operations, as per French contractual obligations for the French diplomatic mission - Control & maintain the Unit's Budgets...

Business Operations Administrator **Date**:17-May-2023 **Location**: Cairo, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...

**About the role**: **About you**: **Additional information**: **Department**: Customer Services & Operations **Contract**: Regular

**About the role**: Orange Cyberdefense; a leading European Managed Security Services Provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies...

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...

**About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...

We were born out of a deep desire to make shopping a little **_more magical_** for everyone. You see, we know that shopping isn't just about acquiring things. It's about the rush you get when you find the perfect item that speaks to your soul It's about the joy you feel when you finally own something you've been dreaming about for ages. We're here to...

**Job Information**: Number of Positions **1** *** Business Line **Mobility Services** *** Function **Operations** *** City **Cairo** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Set the objectives and provide clear guidelines to the team in managing the daily operations and drive continuous improvements...

**About the role**: The purpose of Service Readiness Manager role is to lead the customer Journey from Build to Run, to ensure smooth Transition of the Business and manage the activities related to unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Build and Run teams. DUTIES &...

**About the role**: Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for Level 1 Specialists. - When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve. - Perform service changes by assessing risk and implementing...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

**About the role**: - Identify Operational new needs that could be followed& manage them - Define priorities and decide about global strategy for some projects. - Follow on a regular basis progress made on each project. - Identify issues related to monitoring tools & alarms efficiency - Update regularly dashboards with key dates and indicators. - Ensure...

**Required Language** German, English **Employment Type** Full time **Contract Type** Permanent **Description** **Job Title**:Operations Manager **Reporting To**: Senior Operations Manager **1. PURPOSE OF THE JOB** As an Operations Manager, you will be responsible for delivering customer service capabilities to clients by driving the unit to an...

**About the role**: Reporting to the Head of Evolution Platforms Expertise Egypt. As the Head of the Hyperscalers Team under the Cloud Native organization, you will be responsible for ensuring top-quality operational management of all Build and Run Activities, plus full responsibility for Operation resources along the SREs and Operation Leads who will be...

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

**About the role**: The purpose of Senior Service Readiness Manager is to lead the customer Journey rom Build to Run, to ensure smooth Transition of the Business and manage the activities related to unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Build and Run teams. DUTIES &...