Senior Service Implementation Expert
4 months ago
**Votre rôle**:
Process Senior Service Implementation Expert " SIE" missions
In the scope of Orange Business offers development, the Senior SIE is a key actor of service development projects. He/she designs and adapts the processes & tools in order to deploy new products or product evolutions within the operational entities. Moreover, the Process SIE ensures the delivery of the projects on time and on budget while ensuring end-to-end quality of the customer and operational journeys.
The Senior SIE is responsible for the following Quote-To-Bill processes:
¿ Commercial Ordering
¿ Service Transition
¿ Service Operation including Customer Service
¿ Billing
A part of a project team the Senior SIE:
¿ Understands the business requests and analyzes the requirements so to co-construct the service with other stakeholders; especially with business processes design and IT development or evolution requests
¿ Manages the contribution and involvement of the various experts for his/her areas of responsibility
¿ Create the appropriate deliverables for the evolution of existing processes and tools
¿ Ensures the proposed solution is in line with the Orange Business global process strategy and positioning
Activities
The SIE is in charge of following activities:
¿ Be the primary point of contact in regards to his/her area of expertise towards Marketing, along project duration
¿ Contribute to product Business Case definition by consolidating costs related to processes adaptation
¿ Analyze impacts of new product introduction on processes, operational teams & organization and tools; propose related adaptation and seek for process owners approval
¿ Define operational business requirements, consolidate arguments to justify required processes & tools adaptation
¿ Harmonize new products & services conception within commercial and technical catalogs
¿ Define, closely with IT stakeholders, end-to-end test plans; lead and/or execute testing phase, define corrective actions in order to guarantee proper tools set-up as defined to final end users
¿ Document product related processes up to working instructions level (migration plan, user guidelines, detailed procedures
¿ Build training modules, lead & conduct training sessions to ensure operational teams are in position to operate new product
¿ Be involved in product launch phase, be in support of operational teams during first customers set-up and implementation (including Pilot Phase)
¿ Build and finalize formal handover towards lifecycle manager at the end of the project phase
¿ All along the project duration, in accordance with the Project Manager, provide expected deliverables depending on defined project methodology (planning, process work stream description, risk management, activity reporting, etc.)
Job role specificities
Work in a multi-cultural environment, interacting with a large diversity of actors/contributors/stakeholders (product marketing, process owner, operational teams, engineering, IT, etc.).
To ease the offer creation anticipation, the SIE might be involved in BPA role (Business Process Architect), consisting in estimating process impacts, cost impacts, risks, feasibility during pre-project phase (Demand Management). This, to ease decision making to launch projects.
It is a plus to be curious and being able to understand the technical aspects of the new product development projects.
**Votre profil**:
Required skills and competencies
The SIE role requires ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.
He/She will demonstrate a high level of autonomy, being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.
¿ Ability to understand complex services and identify manageable sub-components
¿ Good Technical and IT knowledge in Telecom environment
¿ Team spirit oriented and communication skills in multicultural environments
Fluent English
A good knowledge of Orange Business Services process and tools will be appreciated.
Certifications : ITILv3, SYNERGY, PMP or equivalent, Finance basics, any other technical certifications.
**Le plus de l'offre**:
This position is dedicated but not restricted to API for Business; Development and Lifecycle management.
**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
**Contrat**:
CDI
-
Senior Service Implementation Expert
4 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Process Senior Service Implementation Expert " SIE" missions In the scope of Orange Business offers development, the Senior SIE is a key actor of service development projects. He/she designs and adapts the processes & tools in order to deploy new products or product evolutions within the operational entities. Moreover, the Process SIE...
-
Service Implementation Expert
5 months ago
القاهرة, Egypt Orange Full time**Votre rôle**: In the scope of OBS offers development, the Process SIE is a key actor of service development projects. He/she designs and adapts the processes & tools in order to deploy new products or product evolutions within the operational entities. Moreover, the Process SIE ensures the delivery of the projects on time and on budget while ensuring...
-
Service Implementation Expert
5 months ago
القاهرة, Egypt Orange Full time**Votre rôle**: In the scope of OBS offers development, the Process SIE is a key actor of service development projects. He/she designs and adapts the processes & tools in order to deploy new products or product evolutions within the operational entities. Moreover, the Process SIE ensures the delivery of the projects on time and on budget while ensuring...
-
Service Implementation/lifecyle Manager
3 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: 1.Missions As a SIE/SLM Process OPS, your role is to facilitate and improve the work of operational teams during the build and run phases of OCB’s offers. The objective is to maintain the coherence between the Information System, the operational procedures and the marketed offers. In order to do so, you gather marketing needs and diffuse...
-
Expert Service
4 months ago
القاهرة, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO _**_SITA_** We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each...
-
Odoo Implementer
1 month ago
القاهرة, Egypt Blooms International Full timeYou'll be in direct contact with the clients to help them with the good use of Odoo Software. Therefore, you will analyse their needs and deliver personal training sessions and provide support. Basically, you'll be responsible to deliver the best management solution to your customers! As an Implementation Consultant, you will support the growth of our...
-
Event Service Expert
3 months ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24184230 **Job Category**Food and Beverage & Culinary **Location**The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build...
-
F&b Service Expert
1 month ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24205145 **Job Category**Food and Beverage & Culinary **Location**Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for...
-
Customer Service Representative
5 months ago
القاهرة, Egypt Premier Fitness Service Full timePremier Fitness is a leading name in the fitness industry, dedicated to promoting a healthy and active lifestyle. We are seeking a motivated and customer-focused individual to join our team as an Expert Customer Service Representative. This is an exciting opportunity to contribute to our mission from the comfort of your own home! **Job Role &...
-
F&b Service Expert
2 months ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24187669 **Job Category**Food and Beverage & Culinary **Location**The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...
-
F&b Service Expert
4 months ago
القاهرة, Egypt Marriott International, Inc Full time**Job Number** 24153744 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...
-
F&b Service Expert
5 months ago
القاهرة, Egypt Marriott International, Inc Full time**Job Number** 24145803 **Job Category** Food and Beverage & Culinary **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...
-
SEO Senior Specialist
4 months ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full timeLocation: Cairo, Egypt **Position Summary**: SEO Senior Specialist will join a broader team focusing on website and content optimization. SEO Senior Specialist will support website editors and webmasters in the implementation of SEO recommendations provided by global and local search agencies or SEO tools, mainly focusing on on-page and technical SEO. This...
-
Senior Customer Service Executive
2 months ago
القاهرة, Egypt Aramex Full time**Purpose of the Job**: As a Senior Customer Service Representative, you will play a vital role in ensuring a seamless customer experience. You will oversee customer inquiries, provide expert support, and handle complex issues related to shipping and logistics. Customer Interaction: - Provide detailed information regarding shipping services, rates, and...
-
Euc / Horizon Senior Consultant
2 months ago
القاهرة, Egypt Giza Systems Full timeThe Role Job Description The EUC (End-User Computing) Horizon Senior Consultant will be responsible for providing expert-level consulting and implementation services for VMware Horizon solutions, alongside managing EUC technologies. This role requires in-depth knowledge of virtual desktop infrastructure (VDI), end-user computing environments, and cloud...
-
Euc / Horizon Senior Consultant
2 months ago
القاهرة, Egypt Giza Systems EG Full timeThe EUC (End-User Computing) / Horizon Senior Consultant will be responsible for providing expert-level consulting and implementation services for VMware Horizon solutions, alongside managing EUC technologies. This role requires in-depth knowledge of virtual desktop infrastructure (VDI), end-user computing environments, and cloud technologies, ensuring...
-
Senior SOC Engineer
4 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: Duties within L2 DSOC teams - Troubleshoot and resolve high-complexity customer faults effectively. - Manage escalations with technology vendors and coordinate resolution efforts. - Perform service changes, assess risks, and implement requests within the agreed Change Management process using Orange Change tools. - Resolve service problems...
-
Senior Sustainable Tourism and Development Expert
2 months ago
القاهرة, Egypt Q2 Impact Full timeThe United States Agency for International Development (USAID) in Egypt, working through the Learning Activity contractor Q2 Impact, seeks a senior-level consultant to lead the development of a study on the current state of Egyptian tourism. This study will provide essential contextual and background information to inform the design of a new USAID activity...
-
F&b Service Expert
3 months ago
القاهرة, Egypt Marriott International, Inc Full time**Additional Information** **Job Number**24181181 **Job Category**Food and Beverage & Culinary **Location**Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they...
-
Cybersecurity Expert
4 months ago
القاهرة, Egypt MARKETING CMP INC Full time_**Position Title**:_ Senior Cybersecurity Expert - **Location**:_ Remotely - **Company Client Location**:_ Kingdom of Saudi Arabia **Job Type**:Full-time - **Experience**:_ Minimum 7 years - **Languages required**:_ English C1 Advanced / Arabic : Native **About Us**: We are a global leader in delivering innovative technology solutions and helping...