Service Implementation Expert

3 months ago

القاهرة, Egypt Orange Full time

**Votre rôle**:
In the scope of OBS offers development, the Process SIE is a key actor of service development projects. He/she designs and adapts the processes & tools in order to deploy new products or product evolutions within the operational entities. Moreover, the Process SIE ensures the delivery of the projects on time and on budget while ensuring end-to-end quality of the customer and operational journeys. The PPM SIE is responsible for the following Quote-To-Bill processes:

- Commercial Ordering
- Service Transition
- Service Operation including Customer Service Billing
A part of a project team the Process SIE:
Understands the business requests and analyzes the requirements so to co-construct the service with other stakeholders; especially with business processes design and IT development or evolution requests
Manages the contribution and involvement of the various experts for his/her areas of responsibility
Create the appropriate deliverables for the evolution of existing processes and tools
Ensures the proposed solution is in line with the OBS global process strategy and positioning

**Votre profil**:
The SIE role requires ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.
He/She will demonstrate a high level of autonomy, being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.

Ability to understand complex services and identify manageable sub-components
Good Technical and IT knowledge in Telecom environment
Team spirit oriented and communication skills in multicultural environments
Fluent English.
French is a big plus
Good Voice/ Vidoe Services knowledge and experience
A good knowledge of Orange Business Services process and tools will be appreciated.

**Le plus de l'offre**:
The SIE is in charge of following activities:
Be the primary point of contact in regards to his/her area of expertise towards Marketing, along project duration
Contribute to product Business Case definition by consolidating costs related to processes adaptation
Analyze impacts of new product introduction on processes, operational teams & organization and tools; propose related adaptation and seek for process owners approval
Define operational business requirements, consolidate arguments to justify required processes & tools adaptation
Harmonize new products & services conception within commercial and technical catalogs
Define, closely with IT stakeholders, end-to-end test plans; lead and/or execute testing phase, define corrective actions in order to guarantee proper tools set-up as defined to final end users
Document product related processes up to working instructions level (migration plan, user guidelines, detailed procedures )

Build training modules, lead & conduct training sessions to ensure operational teams are in position to operate new product
Be involved in product launch phase, be in support of operational teams during first customers set-up and implementation (including Pilot Phase)
Build and finalize formal handover towards lifecycle manager at the end of the project phase
All along the project duration, in accordance with the Project Manager, provide expected deliverables depending on defined project methodology (planning, process work stream description, risk management, activity reporting, etc.)

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI

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