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Lead Community Manager

4 weeks ago

مصر, Egypt Premier Services & Recruitment Full time

Job Title**:Lead Community Manager**

For a digital marketing agency in Alexandria.
- We are looking for an experienced and dedicated Lead Community Manager to join our team. An opportunity that offers a challenging and dynamic work environment where your knowledge of community management and leadership skills will be valued and utilized.

**Requirements**:

- Bachelor's degree in Business, Marketing, Communications, or related fields.
- Minimum of 2 - 4 years’ experience in community management or related fields.
- Strong leadership skills and ability to effectively manage a team.
- Excellent written and verbal communication skills.
- In-depth knowledge and understanding of social media platforms, trends, and best practices.
- Proficient in social media management tools and analytics.
- Proven track record of developing and implementing successful community engagement strategies.
- Ability to think creatively and strategically to drive engagement and growth.
- Strong problem-solving and decision-making skills.
- Exceptional organizational and time management skills.

**Responsibilities**:

- Lead a team of community managers in executing community engagement strategies. - Develop and implement comprehensive community management plans to drive engagement and growth to our online community. - Monitor social media channels and respond to comments, questions, and concerns in a timely and professional manner. - Collaborate with cross-functional teams to ensure consistent messaging and branding across all platforms. - Provide mentorship and guidance to community managers, fostering their professional growth and development. - Analyze engagement data and trends to deliver actionable insights and recommendations to improve community engagement strategies. - Stay up to date with industry trends and best practices in community management and social media. - Identify opportunities for partnership and collaboration with influencers and other key stakeholders. - Develop and maintain relationships with community members, nurturing a sense of belonging and loyalty. - Handle complex and sensitive customer issues, ensuring resolution and customer satisfaction. - Act as a brand ambassador, representing our company values and mission to the community