Partner Technical Advisor

2 days ago


مصر, Egypt Microsoft Corporation Full time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

**Responsibilities**:
Core (all people in this role perform these duties; depending on tenure some duties may be mínimal
- Provide technical and SME coaching for Delivery Partner (DP) Engineers, Advocates
- Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
- Own case management duties (incoming inspection, escalations, tech reviews, triage, wellness, reduced time to... measures)
- Provide Readiness Content (identify need for and create content; contribute to readiness efforts where you are the Subject Matter Expert (SME))
- Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process)
- Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working with Stakeholders like Supportability Program Managers)
- Release Management and Deployment for Delivery Partners (ensure it happens, do not own directly)
- As a technical, program SME, collaborate with all stakeholders to identify and recommend technical, program process and tool opportunities, leading with innovation within their scope and prioritizing needs when beyond.
- Provide Frontline Technical or Sales Operations Oversight to Delivery Partners

Optional (people in this role may perform these duties, can vary by line of business)
- Provide Frontline Operations Metrics Oversight
- Participate in DP ROB (WBR, QBR, MBR)
- Participate in Product Group Triages (coordinated with Eng. and Service TAs)
- Approval of escalations to product group on behalf of DP (known as ICMs, Bugs or similar - varies by SBU) Drive Down Speed or Time to Competency for DP Resources
- Participate in Technical and SME Interviews for New PTA Hires
- Direct Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise)
- Run Non-Top Box and Deviation Analysis (including Approval)
- Lead or participate in building communities with peer delivery roles (SEE, EE, EEE, TA); may be workload or specialty specific.

**Qualifications**:
Required Qualifications
- 3+ years in a customer facing service role in any capacity
- Working experience with outsource delivery partners - preferred
- Strong knowledge of Microsoft 365 cloud suite services
- Strong background of SharePoint Online and OneDrive features and configurations
- Understanding SharePoint Online and Office integration with different platforms such as: Windows, 3rd party network shares/OS, mobiles

Language Qualification

English Language: confident in reading, writing and speaking. OR

Fluent in German, French, Italian and confident in reading, writing and speaking English.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



  • مصر, Egypt Sitel Full time

    **Technical Support Advisor**: - Req ID#: 142052- Location: Cairo, EG- Category: Operations**Required Language** Turkish**Employment Type** Full time**Contract Type** Permanent**Description**Job Segment**:Technical Support, Technology


  • مصر, Egypt Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...


  • مصر, Egypt Teleperformance Full time

    French Technical support Advisor *Answer customer's concerns *Help customers with troubleshooting steps *Explain some of the device behavior *Set the right expectation *Elaborate time consuming steps **Job Types**: Full-time, New grad **Salary**: From E£14,300.00 per month **Experience**: - call center: 1 year (preferred) **Language**: - french...


  • مصر, Egypt Shell Full time

    **The Role**: **Where you fit In** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in...


  • مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Italian Technical Support Advisor **Job Description**: Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Spanish Technical Support Advisor **Job Description**: Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...


  • مصر, Egypt Pathfinder International Full time

    **Project Description**: The Women’s Economic and Social Empowerment Program is designed to engage, leverage, and partner with the private sector as well as public social service initiatives to encourage women’s participation in the workforce; generate demand for financial services; promote tailored, market-based solutions to women’s economic...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Alexandria **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Hurghada **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product...

  • E-commerce Advisor

    7 days ago


    مصر, Egypt Palladium Group, Inc. Full time

    **E-Commerce Advisor** ***Primary Duties and Responsibilities**: The Ecommerce Advisor, in close collaboration with and technical guidance from subcontractor Nextrade, will participate in the coordination, liaison, and execution of TRADE’s key Ecommerce strategy and interventions to 1) develop the digital export capacities of New and Expanding...

  • Regional Advisor

    7 months ago


    مصر, Egypt Palladium Group, Inc. Full time

    **Regional Advisor** **OVERALL RESPONSIBILITIES** *** The Regional Advisor will participate and support Cairo-based Export Advisors in the identification and execution of TRADE’s critical interventions that develop the export capacities of Small and Medium Enterprises (SMEs) in several regions, particularly Alexandria/Delta, Suez Canal, and Upper Egypt....

  • E-commerce Advisor

    6 days ago


    مصر, Egypt The Palladium Group (HQ) Full time

    **Description**: Primary Duties and Responsibilities: The Ecommerce Advisor, in close collaboration with and technical guidance from subcontractor Nextrade, will participate in the coordination, liaison, and execution of TRADE’s key Ecommerce strategy and interventions to 1) develop the digital export capacities of New and Expanding Export-Ready...

  • Regional Advisor

    7 months ago


    مصر, Egypt The Palladium Group (HQ) Full time

    **Description**: **OVERALL RESPONSIBILITIES** The Regional Advisor will participate and support Cairo-based Export Advisors in the identification and execution of TRADE’s critical interventions that develop the export capacities of Small and Medium Enterprises (SMEs) in several regions, particularly Alexandria/Delta, Suez Canal, and Upper Egypt. This...


  • مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • مصر, Egypt RSA Full time

    **NetWitness - Advisor, Technical Account Manager (AMER)** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments...


  • مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...