IT Asset Management

7 months ago

مصر, Egypt HSBC Full time

-Job description

**Role Purpose**
- Responsible for the implementation, and maintenance of a stable and reliable Delivery and Support environment, supporting all aspects of processor hardware, operating system software and middleware through maintenance of an effective relationship for the Group with various IT vendors, suppliers and partners.
- Job holder is accountable for the IT Asset Management lifecycle, leads the Hardware compliance position for a specific scope. They will cover a specific region or geography providing approved asset needs assessment, acquisition management and operational and disposal plans, developed in alignment with the budget and in compliance with departmental policies and procedures.
- Build and maintain effective working relationships with IT colleagues and implement efficient support processes which will improve the real and perceived level of service delivered.
- Develop and improve vendor life-cycle management practices from start to finish. Negotiating with vendors and keeping connections with them.

**Driving Sustainable Growth**
- Ensure the right level of service is being delivered to the business services running on the Delivery and Support platform.
- Manage continuous monitoring and improvement implementation on platform technical services.
- Establish ambitious goals and improve overall quality of operations.
- Accountable for the maintenance and delivery of hardware, system software, storage technical support and continuous Evergreening.
- Ensure the hardware and software conforms to the Global Standard.
- To manage problem investigation and recovery.

**Leadership & Teamwork**
- Maintain excellent working relationships with all other IT support staff, PMO, Client platforms as well as relationship managers in Egypt and GR team.
- Lead by example in everything you do coaching, developing and motivating your team.
- Work collaboratively and communicate effectively
- Build rapport within and across teams, to improve service delivery and achieve bank objectives.
- Pro-actively manage overall user support services delivery to meet internal targets
- Develop and train the less experienced team members in IT Client Delivery.
- Develop the team, establish training plans, motivate, and retain staff / contactors and to assist the team in promoting the highest professional standards within their technical environment.
- Hold regular team meetings to ensure information is cascaded.
- Contractors and staff retention and performance to an acceptable standard.
- Regular meeting held with team members. All guidance/training provided as appropriate with any development plans filed on the system.
- By having excellent interpersonal skills and understanding the needs and issues of IT support staff and Relationship Managers
- Lead by example excellent customer service and support of the team.
- Build constructive relationships outside own team to benefit service delivery.
- Delivery against specification/customer need and on time
- Providing training, mentoring, coaching, and leadership for desktop engineers.

**Major Challenges**
- Complex support model providing service to GR users with GR standards and settings.
- Developing and retaining highly motivated technical team with acceptable turnover.
- Producing documentation/communications of a high quality which are clear and are easily understood.
- Ensure all aspects of the environment are maintained efficiently with mínimal disruption to the customer base.
- Maintaining a customer service attitude which represents the EUS Support model in a purposeful manner and IT team as a whole.
- Identifying areas of potential service improvement and efficiencies.
- Manage/coordinate projects, conforming to project management standards, guidelines and techniques.
- Manage small teams during the implementation of specified projects.
- Provide technical training to junior members of the team.
- Ensure that the disaster recovery measures are implemented and updated with environment change.
Requirements

**Knowledge**
- Excellent knowledge of HSBC systems and Information Technology
- Very good level of understanding of user hardware and software and general Information Technology principles
- Have in depth knowledge of Information Technology understanding policy, processes & procedures.
- In depth knowledge of best practice within a support/operational environment.
- Good understanding of appreciations in the business environment and imperatives

**Experience**
- Significant experience in Information Technology.
- Proven track record of ability to manage and prioritize service delivery within a diverse and constantly changing technical environment.
- Proven ability to prioritize competing demands.
- Experience of dealing with commercial pressures and effective communications with suppliers.

**Skills**
- Excellent inter-personal and negotiation skills including the ability to influence peer group.
- Strong analytical skills to quickly assess situ

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