Contact Center Representative

6 days ago

Mansoura, Egypt Tabibi247 Full time

Basic Qualifications & Interests Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction Basic level skill in Microsoft Excel, Word, Math, Internet Basic level PC skills experience (for example: startup and shutdown computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information online, etc.). Willing to work overtime, this may include evenings, weekends and/or hours outside of normal business hours. Excellent interpersonal, organizational, and customer service skills are essential. Excellent command of Arabic and English languages. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Medical terminology preferred. Experience At least 1 year of experience in call center/ customer care experience. Experience in the medical sector is a plus
“Tabibi" means “My Doctor” in Arabic, and that is what we are to our patients. Tabibi 24/7 promises to be a truly personal and customized medical service; we offer our clients an experience that extends beyond simply a visit to a doctor when there is a medical problem. Because we know our patients’ medical history’, we are able to provide optimum care when they are sick or in need of any medical attention. After a doctor’s visit, we always follow up with our patients to ensure that any medical issues are addressed immediately and fully documented in our database for future reference. We will also provide preventive care for your child, which includes all "well-checks" and vaccination visits according to international standards. Tabibi 24/7 will also facilitate the navigation of what can sometimes be a rather complex landscape of medical services in Egypt. We can refer you to trusted specialists, hospitals, medical labs and scan centers; and we will be available to assist you along the way as you require. Our unique and unprecedented approach means that you can count on us to provide you with the following: Around-the-clock Availability - 24 hours a day; 7 days a week (hence our name; Tabibi 24/7). You can reach us whenever you need us. Family Medicine, providing preventative and primary care for the whole family. Newborn Care Expertise. While we offer the full range of pediatric care, Tabibi is especially strong when it comes to newborn care. Not only do we have a good number of neonatal specialists, but we also offer newborn services that are unmatched in Egypt. These include: A complimentary pre-natal visit to to help you be fully prepared Painless jaundice measurement after birth Newborn hearing check using cutting edge equipment Well-check and vaccination plan setup online from day one with automatic reminders Proprietary booklet to document all medical data Proprietary and thorough newborn and baby well-care programs that are consistently applied by all our doctors.

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