Collections Officer

5 days ago


محافظة الجيزة, Egypt Abgad Full time

As Abgad's Collections Officer, your key responsibility contributes directly to collection process, ensuring a consistent, professional and effective customer interaction. Your key success indicator is ensuring all outstanding debts are collected on time.

**Key Accountabilities**:

- Responsible for handling and resolving any problems faced by the customers in the payment (payback) process
- Respond to client calls and inquiries for collection and payment related inquiries
- Checking the client’s payment history for accurate communication in terms of collection, ensuring timely payment
- Ensure that all collection procedures are operating in accordance to policies and procedures of the organization
- Prepare, review and update the lists of outstanding payments according to severity, due dates and schedules
- Dealing with the state authorities in cases of escalations, as required

**To be successful in this role**:

- Bachelors degree in a relevant field
- 2 years of experience in the field of collection
- Experience and willingness to conduct field visits/surveys is a must to ensure clients/customers have been reached
- Experience with the banking industry of financial services/consumer finance is a must
- Experience and ability in conducting external/field work and office reports


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