IT Qos Customer Service Manager

About the job Sr. Supervisor, VAS & IN QoS **Purpose of the job** - Leading the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, MMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps. Besides, supporting the development of in-house tools to closely monitor the different VAS & IN KPIs (servers,...

**Purpose of the job** - Leading the VAS/IN QoS monitoring activities through the available tools and Dashboards focusing on SMS, MMS, short numbers, SDP, AIR, Orange Money, Portal and Mobile Apps. Besides, supporting the development of in-house tools to closely monitor the different VAS & IN KPIs (servers, licenses, service performance.) - Following-up the...

**Purpose of the job** - Assessing the network performance through regular Voice and Data benchmarking campaigns in order to ensure superior customer experience, identify related network quality problems and evaluate customer perception among competition. - Providing adequate reports to identify & analyze network performance in different areas and ensure...

About the job Sr. Supervisor, Mobile Voice QoS & CEM **Purpose of the Job** Providing, supporting and analyzing quality of service and customer experience management domains covered by the QoS team. **Duties and Responsibilities** 1. Troubleshoot signaling related problems for CS core interfaces IuCS, A,MAP and all roaming interfaces etc 2. Responsible...

Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange - Work with the account...

About the job Sr. Technician, QoS Benchmarking Projects & NW validations **Purpose of the job** Performing Voice & Data Benchmarking drive test measurements activities over all Egypt Main Axes, Travel Roads & Hotspots on regular basis Benchmarking Campaigns for Orange network performance and validation against competitors that help to have an On-site...

**About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

**About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of...

Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...

**Description** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, solving problems, and ensuring customer satisfaction.As a Customer Service Representative, you will play a huge role in maintaining positive...

**The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...

**About us** **American Insurance Agency Based in New York.** **Company Description** We are an American Insurance Agency established in 1995. specializes in personal and commercial insurance. With a commitment to tailored coverage and exceptional service, we safeguard individuals and businesses, providing peace of mind through reliable and responsive...

Details Required Experience 0-1 Department Customer Experience Solutions Career Level Position Location Cairo **Skills**: - customer service Requirements and responsibilities ***: - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Acknowledging and resolving...

**_Develops sales action plan to market and sell the bank's products and services, in coordination with the Branch manager._** - **_Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue._** - **_Identifying promising prospects through various selling techniques “calls, networking, and customer referrals”_** -...

**Empowering businesses to deliver a 7-star experience** As a leading subscription and membership management platform with enterprise clients worldwide, Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience. We are seeking a skilled Junior Customer...

**Purpose** - Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. - Handle all GCS cases, follow up and close all requests. - Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. -...

**Responsibilities and duties**: - Manage customer accounts and processing payments - Maintain accurate records of customer interactions and transactions. - Provide customers with information on port services and regulations. - Assist with the preparation of reports and presentations - Coordinate with internal departments to resolve customer issues and...

**Position Summary**: Customer service specialist is responsible for handling all customer communications. This position manages all communications with client and updating throughout the shipment process. **Job Responsibilities as follows but not limited to**: - Ensure accurate and timely data entry into our operating system. - Submitting weekly report to...

Mr. Tailor is Egypt’s largest Clothing Alterations franchise with over 20 stores located in high streets across Egypt. We specialise in clothing alterations and repairs, with selected branches providing dressmaking. We are seeking to highly motivated customer focused individuals to fill our Customer Service position in our main office in Maadi. **To...