Fintech Analytics Sr. Specialist

3 weeks ago


الجيزة, Egypt Vodafone Full time

**Role Profile**:

- Leading discovery and design workshops including estimating, scoping and delivering proposals aligned with Analytics Solutions.
- Develop testing solutions and scenarios to assure proactive monitoring and instant detection of service degradation and outages.
- Generate reports from raw data and system logs to provide insights, revenue generating opportunities and precursors for KPIs enhancement.
- Design E2E full reporting models including standard KPIs and development of in-house metrics to assure timely manner issues detection and proactive monitoring.
- Reduce customer complaints and inquiries that require human intervention to resolve and answer.
- Provide early analytics to detect booming anomalies that might lead to frauds or revenue losses.
- Collaborate with third-party infrastructure providers to deliver seamless connectivity solutions.
- Develop and enhance business solutions tailored to client needs in the telecom space.
- Provide technical support and training to internal teams and clients as needed.
- Stay updated with industry trends and emerging technologies to drive innovation.
- Manage technical communications with the client’s technical team, project team, customer services team and senior executives.
- Proactively resolve business & technical problems.
- Understand the clients’ core business and vertical and develop strategies where digital payments can add value.
- Project-manage larger customer engagements involving internal development teams or third party developers.
- Advocate and drive product enhancement requests with our cross-functional teams.
- Suggest and drive process improvement within the team

**Core Competencies & Qualifications**:

- Bachelor's degree in Telecommunication/Computer Engineering from a reputable university
- 3+ years of experience in relevant areas like Cash performance management, operations, payments or credit assurance.
- Strong knowledge of fintech protocols and architecture.
- Experience in Data Quality management: measure and manage data quality and provide data assurance.
- Strong analytical skills with a demonstrated ability to translate data into actionable insights

**Not a perfect fit?**:
**What's in it for you**:
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

**Who we are**:
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

Together we can.



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