Sr. Manager, Solutions

2 months ago

الجيزة, Egypt اورنچ مصر Full time

About the job Sr. Manager, Solutions & Portfolio Management

**Purpose of the job**

Lead the feasibility assessment, budget estimation, planning for the marketing projects assuming an advisory role for technical feasibility for the the required concepts/ quick wins for implementation and exploring the new features, suppliers products proposing long term technology enablers that would pave the way for the future marketing propositions.

**Duties and responsibilities**
- Lead the feasibility assessment, budget estimation, planning and delivery of the marketing projects.
- Assume an advisory role as a central point in commercial for technical expertise and guide market segments on the feasibility of the required concepts and the quick wins for implementation.
- Design optimum business/technical solutions for new products /services with the most efficient commercial approaches from the customer /operator standpoints.
- Explore and introduce new features, technology enablers that would pave the way for the future marketing propositions.
- Act as the focal point in consumer business unit for interfacing with technology for the technical enablers.
- Engage with suppliers, Orange group to explore newly introduced technologies, products/services.
- Brief and guide marketing segments on the available / new technical features that would facilitate products/services development and deliver outstanding customer experience.
- Prepare regular status reports for the managed enablers and ensure that updates are cascaded to the marketing segments/management.
- Develop best practices and tools for solutions design and validation.
- Build the knowledge base required for technical queries needed for new concepts creation.
- Provide commercial forecasts from market segments, for usage and traffic of new services and ensuring the alignment with technology on impacted platforms and capacity planning.
- Monitor competitive activities and provide recommendations for counter offers, improvements, usability, and relevancy to the industry/market.
- Participate in the suppliers assessment and selection, by validating the compliance to the commercial requirements.
- Responsible for validating all customer touch points and customer journeys to ensure best customer experience, and direct all relevant enhancements required across the different portfolios.
- Responsible for validating the final specifications, functionality and service acceptance tests throughout the implementation phase of product development.
- Manage, plan, request and execute all campaign types and guarantee execution as per design and capacity.
- Implement the enhancement & development needed on the different channels in correspondence to the market needs (capacity, functionality)
- Provide coaching and request needed training for direct reports ensuring continuous individual development.
- Ensure a healthy working environment for the department employees / assigned team through focusing on motivation initiatives.
- Conduct regular performance and competency evaluations for direct reports while delivering constant constructive feedback for higher achievements and further development.
- Hold regular meetings with the team members to strengthen communication and ensures sharing the same objectives and address team concerns/recommendations

**Job specification**

**Education**
- Bachelor degree from a recognized university.
- Master degree in a relevant field or MBA is a plus.
- Project Management Professional certification (PMP) is a must.

**Experience**
- Minimum 7 years of experience in the service design of telecommunication products and services.
- Minimum 5 years of experience in Products and Services development cycle and processes.
- Minimum 5 years of experience as a PM.
- Experience in people management.
- Knowledge in the Marketing of telecommunications products and services.
- Knowledge of the GSM architecture and network components.
- Expertise in OEG systems, platforms and architecture.
- Knowledge of the telecom sector in general and in Egyptian market.

**Skills and abilities**
- Experience in a highly flexible and challenging environment including short lead times and constant change of direction.
- Ability to simplify complex issues and present them in understandable language.
- Ability to transfer knowledge
- Ability to work within a multi-cultural environment.
- Ability to work under stress
- Ability to lead, motivate and drive people
- Excellent communication and interpersonal skills.
- Strong analytical and problem solving skills.
- Strong leadership and effective project management skills.
- Strong writing and presentation skills.
- Good planning and organizational background.
- Good negotiations skills.
- Good coordination and follow up skills.
- Good financial and budgeting skills.
- Fluent in English both spoken and written.
- Expertise in Microsoft Office tools.

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