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Quality Assurance Specialist

1 month ago

القاهرة, Egypt Chic Homz Full time

**Main Tasks**:

- Conduct regular quality assurance assessments and audits across all the departments.
- Develop and implement quality evaluation criteria and scoring guidelines to measure performance against set standards.
- Provide timely and constructive feedback to team members based on evaluation results.
- Analyze quality data to identify trends, areas of improvement and opportunities for enhancing customer satisfaction.
- Create comprehensive reports and presentations on quality metrics and performance trends for management review.
- Analyze customer feedback, complaints and service interactions to identify trends, root causes, and opportunities for improvement.
- Collaborate closely with department managers and team leads to address quality issues, provide feedback, and implement corrective actions as necessary.
- Monitor and evaluate key performance indicators (KPIs) related to customer service, sales conversion rates, order accuracy and complaint resolution to drive continuous improvement.
- Prepare detailed reports and presentations summarizing quality findings, trends and improvement initiatives for management review.
- Stay current with industry trends, regulatory requirements, and best practices in quality management to ensure compliance and drive operational excellence.

Application Question(s):

- What is your current and expected salary?

**Experience**:

- Quality Assurance: 3 years (preferred)