Key Account Manager

2 weeks ago


الغردقة, Egypt Alfa Software Full time

Du brennst für neue Ideen und freust dich darauf, deine Fähigkeiten in einem jungen, dynamischen Startup mit flachen Hierarchien und direkter Kommunikation einzubringen und weiter auszubauen? Dann bist du bei uns genau richtig

Wir sind eine moderne Internetagentur mit Sitz in Hurghada. Als Full-Service-Agentur und offizieller Servicepartner für viele Softwarehersteller sind wir auf die Gesamtlösung im Bereich Online-Handel spezialisiert. Dabei erstellen wir unter anderem Warenwirtschaftssysteme, Onlineshops, Schnittstellen und Automatisierungskonzepte und begleiten unsere Kunden von der Beratung und der Konzeption über die Implementierung der Lösung bis hin zu Hosting, Support und Wartung.

Wir suchen zur Verstärkung unseres Teams zum **nächstmöglichen Zeitpunkt** einen Key Account Manager (m/w/d) in Reutlingen.

**Deine Aufgaben**
- Eigenverantwortliche Bearbeitung der Supportanfragen unserer internen Kunden
- Unterstützung bei der Umsetzung unseres Dienstleistungsportfolios (Systemadministration, -konfiguration, -analyse, Beratung und Weiteres)
- Erstellen von kundenspezifischen Leistungspaketen
- Fokus auf Servicequalität und Kundenzufriedenheit durch ausgeprägte Kundenorientierung
- Neukundengewinnung sowie Betreuung und Ausbau von Bestandskunden
- Implementierung von Strategien zur Beibehaltung von Kunden
- Evaluierung neuer Geschäftschancen
- Markt
- und Wettbewerbsanalyse sowie eigenständiges Reporting

**Was Du mitbringen solltest**:

- Abgeschlossenes Studium bzw. abgeschlossene Berufsausbildung im kaufmännischen oder technischen Bereich, z.B. BWL, Wirtschaftsingenieurwesen
- Idealerweise Erfahrungen im Customer Support und im Umgang mit Software-Anwendungen
- Schnelle Auffassungsgabe und analytisches Denken im Kontext komplexer Systeme und Zusammenhänge
- Freude an der Arbeit im Team und eine strukturierte, selbstständige und zielorientierte Arbeitsweise
- Eigeninitiative und vorausschauendes Denken und Handeln
- Ausgeprägte kommunikative Fähigkeiten sowie soziale Kompetenz im Umgang mit unterschiedlichen Gesprächspartnern
- Hohe IT-Affinität

**Was wir Dir bieten?**
- Steile Lernkurve: Lerne von einem smarten Umfeld und durch frühe Eigenverantwortung
- Attraktive Entwicklungsmöglichkeiten
- Kostenlose Getränke: Kaffee und Tee gibt es umsonst
- Ideale Verkehrsanbindung
- Innovationsfreude & Flexibilität
- Abwechslungsreiche Aufgaben
- Motiviertes & dynamisches Team
- Flache Hierarchien und kurze Entscheidungswege
- Die Möglichkeit, aktiv eigene Ideen einzubringen und das Unternehmen weiter nach vorne zu bringen

Haben wir Dein Interesse geweckt? Dann werde ein Teil unserer Erfolgsgeschichte Wir freuen uns auf Deine aussagekräftige Bewerbung (Anschreiben, Lebenslauf, Zeugnisse).

Art der Stelle: Vollzeit

**Job Type**: Contract
Contract length: 1 month


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