Learning and Development Manager

3 months ago

الغردقة, Egypt MERCURE Full time

Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
- Collaborate with the Talent and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel's strategic goals.
- Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
- Ensure mandatory corporate training for the properties is assigned, conducted, and completed.
- Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.
- Coordinate and deliver training programs from internal and external providers.
- Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
- Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
- Manage the Accor INES Learning Portal, ensuring colleague completion of required training.
- Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.
- Measure and assess feedback on learning experiences and their impact on sustainable change.
- Ensure all employees are proficient in using INES.
- Create and present quarterly reports using INES.
- Forge relationships with industry associations and external training providers.
- Ensure compliance with local statutory learning and development requirements (NITA).
- Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.
- Support and develop departmental trainers as needed.
- Design and implement effective processes and tools for learning evaluation and reporting.
- Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
- Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
- Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
- Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.
- Ensure effective engagement with educational institutions for internship programs.
- Partner with departments to identify and address internship needs.
- Utilize multiple digital communication channels proactively and creatively to enhance employee communication.
- Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
- Prepare presentation decks for town halls and employee notice boards.

**Qualifications**
- Degree or Diploma in Human Resources Management required.
- Proven experience in training and facilitation, deveopment of training material, and experience in digital learning
- Relevant experience in the hospitality industry.
- Demonstrated ability to use digital communication tools and learning methodologies effectively.
- Proactive, accountable, and self-motivated with a strong drive for employee engagement.

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