Refs Cluster Lead, Ame
19 hours ago
Act as the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to gather and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver greatest value and quality
- Establishes a regular operating rhythm and meeting structure with Country/Site REFS Heads to obtain an understanding of country/site-level, identify patterns and dependencies across countries/site, and provide leadership to Country/Site REFS Heads on the implementation of cluster/country account strategy
- Anticipates cluster/country customer needs and/or implications arising from business change taking place at the global or regional level and takes a strategic view when discussing potential solutions with the customer ensuring close collaboration with regions
- Translates the regional/divisional strategy into a cluster/country level strategic account plans
- Acts as an escalation point for country management service delivery issues, and assists through coordination of the implementation of solutions and the resolution of country issues.
- Drives customer satisfaction within the cluster/country; owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives
- Provide leadership to sites within the cluster/country and sets clear objectives for the country/cluster in line with regional objectives
- Builds and develops talent within the cluster/country by creating succession plans for the key positions, driving a continuous improvement mindset in the organization and developing and executing training in the various areas of process excellence
**Commitment to Diversity & Inclusion**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
Bachelor's degree
Extensive experience in facility management
People Leadership
Collaborating across boundaries
Facility Management Real Estate Management Design and Construction Management Knowledge of creating strategic partnerships
Influencing and persuading
Finance Management
Supplier Relationship Management
**Division**
SANDOZ
**Business Unit**
Commercial OPS SIR SZ
**Country**
Egypt
**Work Location**
Cairo
**Company/Legal Entity**
HEXAL EGY
**Functional Area**
Facilities & Administration
**Job Type**
Full Time
**Employment Type**
Regular
**Shift Work**
No
**Early Talent**
No
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