Business Solutions Sr Service Management
7 days ago
**Description**:
- Holds accountability for the Quality of solutions provided to top accounts.
- Act as the primary point of contact for the customer and escalation point for all operational issues and activities
**Skills & Qualifications**:
- Possess excellent communication, negotiation, presentation and organization skillsets, fully empowered to coordinate all entities involved in technical performance of our solutions
- Strong communication skills in order to create and share best work processes with stakeholders.
- Able to work well under pressure and can handle escalations calmly and competently
- Fluent in both spoken and written English
- Ability to work on flexible hours
- Degree level or equivalent (Business or Science Degree);
- 3 or more years of experience, preferably in a service management in the telecommunication industry.
- Management of multiple activities in an appropriate manner within a fluid and fast changing environment
- Able to work independently with initiative and proactivity
- ITIL foundations certification
- Customer Service and Project Management Experience
- Possess virtual team management experience
- Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
- Have an excellent understanding of the underlying principles of Agile and how to effectively apply
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