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Transaction Risk Investigator, Invest Spc

4 weeks ago

مصر, Egypt Souq.com for E-Commerce LLC Full time

Speak, write, and read fluently in English and Arabic
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce

"Please note that this job role is a seasonal role (FTC) for 6 months on the payroll of Amazon."

Transaction Risk Investigator

The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Communication Skills
- Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
- Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

Problem Solving Skills
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong time management and organizational skills
- Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
- Excellent ability to determine situational needs and provide appropriate solutions

Virtual Location - EGY

Demonstrated ability to exceed expectations with regard to performance and individual contribution - Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns - Demonstrated positive, results oriented attitude - Ability to effectively manage time, and individually prioritize multiple tasks of competing priority - Ability to maintain high levels of confidentiality and data security standards - Experience with Microsoft Office, including Outlook, Word, and Excel - 24/7/365 availability, including willingness to work on weekends, nights and outside of the "standard" work day (as required) - Demonstrate flexibility to work overtime hours as per business requirement - Six-Sigma / Lean knowledge would be a plus.