Investigation Specialist
2 weeks ago
2+ years previous experience across Operations, Abuse/Payment Risk/Fraud investigations, etc.
- Bachelor’s degree in any discipline
- Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
- Proven operational, managerial, analytical and interpersonal skills
- Knowledge on process improvement and quality measures
- Strong attention to detail and organizational skills
- Strong oral and written communication skills (English - Mandatory; Arabic - Preferred)
- Relevant industry experience across Operations, Risk, Fraud investigations etc.
- Demonstrate the ability to self-manage on priority tasks and objectives
Job summary
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. MENA DEX sustainability team aims to control buyer abuse and protect genuine customers from bad actors via product and program solutions. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplaces (AE, SA and EG).
**Summary of Responsibilities**:
- Investigate suspicious orders placed in MENA marketplaces and take appropriate actions based on processes, tools and high-judgment decisions.
- The responsibilities in this position will span over multiple processes and functions and locations. He/she will be responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement.
- Analyze the key levers of the business to identify trends and proactively act to improve efficiency and reduce time to identify new fraud Modus Operandi. Ensure that Amazon is leading the curve in identifying and preventing new abuse/fraud attacks.
- Share ideas with Product teams that positively influence the vision for the future product development by using exposure and learnings of abuse use-cases, provide data on abuse trends and fraud issues impacting the marketplace.
- Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
- 2+ years previous experience across Operations, Abuse/Payment Risk/Fraud investigations, etc.
- Bachelor’s degree in any discipline
- Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
- Proven operational, managerial, analytical and interpersonal skills
- Knowledge on process improvement and quality measures
- Strong attention to detail and organizational skills
- Strong oral and written communication skills (English - Mandatory; Arabic - Preferred)
- Relevant industry experience across Operations, Risk, Fraud investigations etc.
- Demonstrate the ability to self-manage on priority tasks and objectives
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