Security Technical Operations Owner

2 days ago


مصر, Egypt Orange Business Services Full time

The responsibilities will include but not limited to
- Mobility Operations International team is one of the Security support teams that is responsible for the incident/change/release management to support the end to end mobility Solutions.
- Maintain the MOI Incident and Change management activity Backlog up to date on daily basis
- Plan and perform Service Improvement plans for the customers if needed.
- perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.
- Provide trainings to New Comers.
- Act as a point of reference for both Technical and Processes inquiries from other team members or external customers.
- Generate Daily/Weekly/Monthly/Semi-Annual and Annual reports.
- Perform weekly/Bi-weekly Tickets Audits and ensure that all the regulations and processes are followed in the tickets
- Hold complete delegate responsibilities such as attending meetings, manage team resources in the absence of the team manager.
- Represent the Mobility team in internal or external meeting
- Comply to any additional tasks that will be assigned by the team manager

**about you**:
Must have
- At least 6 years of professional experience.
- At least 4 years of IT/Network security support technical experience.
- Very good understanding of network security technologies (IPSec, VPN,AAA,CISCO security, PKI, RAS, RADUIS,TCACS, Firewalls, Antivirus and SSL.
- Excellent understanding of IT & networking fundamentals
- Excellent phone business communication & facilitation skills
- Good understanding of the mobility and managed authentication services (Legacy BAS, Purple SAS ,New BAS, Nortel IPSec, Managed PKI Services, Secure my device, IP Dial and Juniper SSL).
- Good understanding of ITIL incident & change management processes.
- B.Sc degree in computer, communication or electronics engineering.
- Fluency in English both Written and spoken
- Very good communications Skills

Nice to have
- Certification in CCNA Security, CCSP and Linux Redhat
- Soft skill / business courses (Time management, facilitation skills, interpersonal skills, etc...)
- Fluency in French both written and Spoken

**additional information**:
About the team
- The largest Network Security team in the middle east, responsible for network security incidents, changes, release and problem management.

**department**:Customer Services & Operations

**contract**:Regular



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