Customer Service Specialist Voice Us

1 month ago


القاهرة, Egypt HSBC Full time

-Job description

**Why join us**:
Wholesale Servicing Operations supports 50+ countries on e-Channels Functional and operational support provided to the business covers end to end journey of the customers’ digital experience and is of varied complexity covering Contact Centers, General Processing and Project-Based Teams such as testing, implementation etc.

**What you’ll do**:

- Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution).
- Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients, Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
- Manage the delivery and resolution of all customer complaints for all CMB customer segments.
- Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made, Exceeds expectations of internal and external customers.
- Respond to mails/queries related to process timely with a cc to the Line Manager, Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank.
- Provide HSBCnet training sessions via Webex, Ensure that the customer issues / problems are effectively investigated and resolved.
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators'.
Requirements
- Fluent communication skills - Written & Verbal (English/Arabic).
- Flexible with rotational & Overnight shifts.
- Technical CCM experience & knowledge is an **asset**.**:

- Exceptional Client focus and orientation, Interpersonal, verbal and written communication skills.
- Ability to communicate efficiently with local and global teams, Ability to multi-task, depending on the criticality of the tasks.
- Excellent organizational and time management skills, Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
- Proven track record of strong focus towards high levels of Quality and Customer Service, Ability to multi-task, depending on the criticality of the tasks, Self-motivated and should be able to work under mínimal supervision, Good team player.
- Attention to detail, Flexibility to work in different shifts, Strong Relationship building skills, Quick Learner.

**What additional skills will be good to have**:

- Ability to build rapport with people.
- Ability to maintain focus while working with voluminous data.
- Ability to write business letters and reports.

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Service Delivery Egypt


  • Technical Support

    3 months ago


    القاهرة الجديدة, Egypt Teleperformance Full time

    _**Teleperformance cairo is hiring Technical support specialist for a “voice & chat” account **_ - **Job Requirements**:_ - _**Fluency in English [B2/C1]**_ - _**Flexibility with rotational shifts (last shift ends at 6 AM)**_ - _**Grads & Ready to start immediately **_ - _**Minimum 1 year experience in customer service**_ - **Benefits**:_ - _**Net salary...


  • القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...


  • القاهرة الجديدة, Egypt Teleperformance Full time

    _**Wave 2 - New launching account**_ - **Fixed Morning shift from 9AM to 6 PM & Fixed days off ( Saturday & Sunday ) **_ - **Teleperformance Cairo is hiring Customer support specialists for a top American software company “voice & chat” account **_ - **Job Requirements**:_ - _**Fluency in English [B2/C1]**_ - _**Grads **_ - _**Minimum 6 months experience...


  • القاهرة الجديدة, Egypt Service First CX Full time

    **ServiceFirst**is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **What you’ll do**: **A Customer Service Representative - Collection** is an individual who specializes in the collection of outstanding debts...


  • القاهرة الجديدة, Egypt Service First CX Full time

    This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to the Loan Department. **Benefits**: - Unlimited bonus In US $. - High Basic Salary. - Total salary (Basic + Bonus) could reach up to 20,000 ++. - Location: 90th Street, Fifth Settlement, New Cairo,...


  • القاهرة, Egypt HSBC Full time

    -Job description **Business: Contact Centres Utility** **Role Title: CDD - CMB Customer service - Voice - Generalist** **Location **_(Country / City)_**:CAIRO, EGYPT **Why join us?** **The Opportunity**: Your role will entail, liaising directly with commercial customers to assist them on their remediation journey. This will be in a contact centre...


  • القاهرة الجديدة, Egypt Service First CX Full time

    **About the job**: ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. **What you’ll do**: A Customer Service Representative - Collection is an individual who specializes in the collection of...


  • القاهرة, Egypt NAOS Solutions Full time

    **Key Responsibilities**: - Voice Support: Answer inbound calls and make outbound follow-ups, addressing customer inquiries and resolving issues in a professional and friendly manner. - Chat Support: Engage with customers via live chat, providing immediate assistance and a seamless support experience. **Work Location**: NAOS CX, 21 Misr Helwan Agriculture...


  • القاهرة, Egypt Private Corporation Full time

    **We're inviting hard-working and reliable Payroll Customer Service Assistants who love helping people with details and numbers to join our team!** **Responsibilities**: - Create and process invoices with accuracy and timeliness. - Manage and process payroll, ensuring all calculations and distributions are correct. - Handle inbound and outbound calls...


  • القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full time

    Track record in analyzing customer-facing processes, workflows and touchpoints, and improving them with measurable outcomes - Ability to dive deep into complex issues, customer painpoints and data sets and translate findings into clear and actionable insights - Superior verbal and written communications skills are a must, as well as the ability to work...


  • القاهرة, Egypt MEXC Global Full time

    Hello! MEXC is looking for an Arabic Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** - Responsible...


  • القاهرة, Egypt US Property Group Full time

    **Job description** **PLEASE READ THE ENTIRE POSTING FOR THE 2-STEP APPLICATION PROCESS** **NOTE ALL APPLICATIONS WILL BE DISCARDED IF NOT COMPLETED** EXPERIENCED PHONE SALES SPECIALIST **OUR COMPANY** Come join a team that purchases and sells single family homes throughout the United States with **unlimited earning potentia**l. US Property Group is a...


  • القاهرة, Egypt Premier Fitness Service Full time

    Premier Fitness is a leading name in the fitness industry, dedicated to promoting a healthy and active lifestyle. We are seeking a motivated and customer-focused individual to join our team as an Expert Customer Service Representative. This is an exciting opportunity to contribute to our mission from the comfort of your own home! **Job Role &...


  • القاهرة, Egypt Vodafone Full time

    **Role Purpose**: to participate in delivering operation, configuration and implementation service in voice core & SDD network, the role include participating with technology teams during implementation of the new services and solutions, participate in the delivery phase and provide support for technology operations teams after new services and solutions are...

  • Customer Service

    3 months ago


    القاهرة, Egypt Intelcia Full time

    * Salary 15K and can go up to 18K per month !! - Net Basic 10000 - KPIS 100 Dollars - Paid Training - Social and medical insurance. with the below description, conditions, and requirements: Description: - Customer Service Representative - Providing technical support or helping with billing queries for customers in the United States of America. ( Optimum...


  • القاهرة, Egypt Souq.com for E-Commerce LLC Full time

    Experience defining requirements and using data and metrics to generate business insights. - Bachelor’s degree in Engineering, Mathematics, Statistics or similar quantitative discipline. - 2-3 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent. - Technical skills - Advanced...


  • القاهرة, Egypt LEO Trading Agency Full time

    **#For_Urgent_Hiring_Working_From_Home Customer service representativeWorking from HomeLaptop &Headset provided Internet Allowance Choose Your account (Tech/Non-Tech) Transportation during Nesting period Only one interview to Join *WHO should apply?* Fluent English Speakers C1 level #MUST Max Age 49 #MUST Grads only #MUST Alex & Cairo Residents / Able to...


  • القاهرة, Egypt Unifonic Full time

    Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment,...


  • القاهرة, Egypt Giza Systems EG Full time

    **Responsible for 1st level IT supports according to corporate standard IT policies and procedures.** - Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer) - Implement, maintain and adhere to corporate Information Security Policies - Perform account...


  • القاهرة, Egypt Work Hub Enterprise Full time

    We are seeking a dedicated Property Management Customer Service Specialist who is fluent in English and Spanish. This role is crucial in ensuring tenant and property owner satisfaction while handling basic property management and construction-related tasks. **Key Responsibilities**: - **Bilingual Communication**: Engage with tenants, property owners, and...