Guest Experience Supervisor

5 days ago


Mansoura, Egypt Marriott International, Inc Full time

**职位编号** 23024864
**工作类别** Rooms & Guest Services Operations
**地点** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Non-Management
**职位概述**

通过核实客人身份、付款方式,分配客房,并激活/发放客房钥匙,处理所有客人入住手续。根据每位客人的要求为他们设置准确的档案。输入“万豪礼赏”信息。确保房价符合市场行情,并记录例外情况。在发放客房钥匙之前收取担保房费,核实/调整计费。整理和查看每日报告/日志/应急清单。完成交班和结算报告。为客人提供路线指示和酒店信息。满足客人的请求,如有必要应联系相应的工作人员。跟进以确保满足客人的请求。处理所有付款类型、代金券、支出和收费。结算和存放凭条。在每班开始和结束时清点和记录收银柜账目。取得手动授权并遵循所有会计程序。通知防损/安保部关于盗窃的任何一起客人报告。协助管理层培训、评估、疏导、激励和指导员工;树立榜样,并担当公平对待之承诺/门户开放政策流程的第一联络人。培养/保持积极的工作关系;支持团队达成共同目标;倾听并适当回应员工的问题。

遵守公司政策和程序;向经理报告事故、伤害和不安全的工作条件;完成安全培训与认证;确保个人仪表整洁而专业;维护专有信息的机密性;保护公司资产。欢迎和答谢客人;预期并满足客人的服务需求;为残障人士提供协助;感谢客人的真诚赞赏。使用清晰专业的语言与人交谈;准确完整地编写和审核书面文件;采用适当的礼仪接听电话。确保遵守质量标准。使用计算机/POS 系统输入和查找信息。在较长一段时间内保持站立、就坐或行走。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_

在艾美酒店,我们主张帮助客人发掘每个目的地应提供的令人意想不到的迷人体验。我们的客人是拥有好奇心和创意的大都会文化追寻者,欣赏周到、永恒的服务。我们提供特色、精致和令人难忘的服务和体验,激励客人充分发掘目的地。我们正在寻找充满好奇、富有创意和知情的人士加入我们的团队。如果您喜欢与志同道合的客人打交道,并渴望营造意想不到的体验,我们诚邀您与艾美酒店携手谱写未来的职业生涯。



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