Network Virtualization Engineer
5 months ago
**The Elevator Pitch: Why will you enjoy this new opportunity?**
Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry.
Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.
**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
As a Level 2 Technical Support Engineer, you will be learning and expanding your VMware virtualization technologies and help our customers troubleshoot, understand, and overcome challenges in their operation.
- First steps in this role will be to upskill on Global Support processes and products, to understand how the technology works, and how our customers use it.
- Resolve all Technical issues through diligent research, reproduction, and troubleshooting.
- As your skill set grows, as a level 2 engineer, you will work on additional product lines and progress your skillset on more technologies, supporting the team with day-to-day queries and build cases to shape product development, based on how customers are using the VMware Suite.
- Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days.
**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**
As a Level 2 Technical Support Engineer, you will be responsible for resolving customer technical issues and supporting the newer members of the team. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will:
- Be handling complex queries while providing world class support to our customers.
- Need to have strong understanding of Networking fundamentals and knowledge about of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling and load balancers.
- Need to have a good experience in network components such as, ASR routers, switches, firewalls, ASA, etc), Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS, and storage.
- Be Familiar with systems management concepts, processes and standards (e.g. SNMP), capacity and performance management and tuning; and storage and network
- Need to have strong working ability with Linux/UNIX utilities, including editors and command shells.
- Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
- Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
- Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
- Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
**What is the leadership like for this role? What is the structure and culture of the team like?**
Mohamed Emara, the hiring manager for this role is a part of several Senior leaders in the GS organization with multiple years of experience in customer-facing roles. The team is proud of the unique model within GS that emphasizes collaboration, transparency, and career growth. Additionally, we believe that open and respectful communication between peers and managers establishes a great culture that attracts diversity and promotes inclusion.
In this role, expect to be challenged occasionally to bring your best and your efforts will be widely acknowledged and rewarded. The GS leadership actively encourages the pursuit of hobbies and activities outside of work and the importance of taking time off for an optimal work-life balance.
**Where is this role located?**
- Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager.
**What** are the benefits and perks of working at VMware?**
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or
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