2nd Level Operations

17 hours ago


مصر, Egypt Ericsson Full time

**About this opportunity **

We are now looking for a Second Level Operations Specialist that will responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**What you will do**
- You will help with Assurance support activities for core CS/IMS’S domain
- Incident management
- You will assist with Problem management, Trouble shooting ,Case Tracing
- System administration
- Backup nodes, Healthy check, routine work with other teams specially billing and customer care

**You will bring**
- Bachelor level, in engineering (IT, Telecom) or
- More than 2 years of experience of deploy system test and lead testing team.
- Ericsson (CS and IMS Core) experience in L2 of support
- ISEB/ISTQB software testing qualifications would be an advantage
- Additional Requirements:

- Knowledge of Managed Service telecom operations practice
- Sharing and collaboration skills
- Ericsson knowledge
- English skills
- Result oriented & meeting customer expectations
- Analysing skills
- Working with people
- Creating & innovating

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 715002



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