Ims 2nd Level Operations Specialist

2 days ago


مصر, Egypt Ericsson Full time

**About this opportunity**

We are now looking for an IMS 2nd Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**Requirements**:

- Graduated from Communication Engineering.
- 3-5 years of experience in the Voice core and IMS field.
- Excellent knowledge of 2G/3G/LTE/IMS/EPC network architecture.
- Good command of English (writing & speaking).
- Experience in using Microsoft tools (Excel, Word & Outlook).
- Be able to work morning and noon shifts in addition to night activities.
- Work under pressure/Motivated/Team player/Good communication skills/Accountable/Understand customer needs /Change agent/Winning spirit
- Military service is postponed or exempted.
- Any programming language is a plus, preferably Python.

**Duties**:

- Second Line MS engineer responsible for IMS, CS, UDC & fixed domains.
- Responsible for project support integration & new nodes’ acceptance.
- Providing technical solutions regarding hardware and configuration problems in agreed time frame.
- Specialized troubleshooting for IMS, CS, UDC & fixed products.
- Ensuring fast response, accurate actions, and decisions during crisis.
- Handling CSRs with customer support team E2E.
- Ensuring reliable accurate solutions provided by support
- Responsible for verifying new solutions from post-planning team.
- Reviewing new projects’ documentations (HLD, LLD ATP..)
- Verifying test cases and ensuring the applicability according to the network current setup scenarios.
- Migrating new services and nodes to live network while avoiding incidents or major issues.
- Leading major cases troubleshooting with other domains (ex. EPC).
- Periodic auditing on license-controlled nodes to raise flag in case of traffic profile changes.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 711317



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