Air Capacity Sales Manager

6 days ago


مصر, Egypt DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in Express logistics and an Employer of Choice - with a 2020 global ranking at #2

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**KEY ACTIVITIES**

**Customer**
- Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
- All sales activities related to sell ACS product.
- Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met in addition to acquiring new customers to increase DHL Aviation sales.
- Develop and gain new business.
- Meet customers’ needs by offering DHL Aviation products.
- Market surveillance and competitors’ capacity.
- Identifies areas of improvement for DHL Aviation.
- Ensure that a high level of professional rapport is developed and maintained with all customers.

**Internal**
- Local Finance: billing report / Aging.
- DHL Aviation RO: Pricing / Flight timings / New destinations / Network updates / Market updates / New opportunities.
- NCG: prepare flight load plan / loadability check for shipments when it comes to size or commodity.

**Third Party Agents**
- Ground Handling Agent Communication; Flight load plan preparation.
- Customers bookings on each flight.
- Prioritizing bookings on each flight.

**Process**
- Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place.
- Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL.
- Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets.
- Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.

**People Management**
- Works cooperatively with others to achieve target and objectives.
- Accomplishes own tasks in support of team goals and actively offers to help colleagues.
- Supports group decisions.

**KEY CAPABILITIES**

**Skills**
- Airline / Aviation Background.
- Selling Skills & Customers Communications.
- Negotiation & communications abilities.

**Experience**
- 3-4 Years in Aviation or Airline industry.

**Education**
- Bachelor's Degree

**Qualifications**
- Any Aviation trainings (IATA awareness, DG, Build-up )

OUR OFFER:
- Strong career support in an international environment.-
- Great culture and colleagues.-
- Multifarious benefit programm.



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