Digital Knowledge and Training Lead vois

3 days ago


مصر, Egypt Vodafone Full time

**Role Purpose**:
The Digital Change Team is a very dynamic and highly adaptable team, always placing customer and business requirements first and working to meet the goals and strategic objectives of Vodafone Business Strategy & Digital Innovation team

This role will work with the Vodafone Business tribes, Service operations, Run Release train and OpCos to help with transformation of the business to adopt the new and improved feautures being rolled out by the different Product Practices, Portfolios and Innovative solutions designed by Vodafone Business teams.

The role will include using Digital learning platforms, Knowledge management systems and communications platforms to ensure the adoption to new ways of work.
It also includes demo and training sessions using different media and various stakeholder management.

**Key Accountabilities and Decision Ownership**:

- Internal and External stakeholder adoption of new capabilities and features
- Designing E2E Digital knowledge, learning and communications plans
- Go-No-Go decisions for Business release.
- Demo/Training Delivery to relevant stakeholders
- Owning and managing Knowledge/learning content
- GDPR and ISO Compliance for all content created.
- Accountable for all Communications relevant to business releases and changes impacting customers and internal teams.
- Delivering Enterprise customer and Operating customer training on all Vodafone Business Portals -with the respective content needed.

**Core Competencies, Knowledge and Experience**:

- Experience in business change (either in traditional project management, Go to Market, or agile teams)
- Practitioner-level knowledge and experience with Scrum or SAFe methodologies
- Training/Knowledge management and comms creation experience
- Experience using Jira, confluence, madcap flare and articulate (or equivalent tools)

_VO**IS


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