Customer Service Representative
2 days ago
**Job Summary**:
**Responsibilities**:
- **Reservation Management**:_Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests.
- **Guest Communication**_**:Communicate with guests before, during, and after their stay to ensure a seamless experience. Address any questions, concerns, or special requests promptly and courteously.
- **Issue Resolution**:_ Handle guest complaints, inquiries, and issues effectively and professionally. Work to resolve problems in a timely manner to ensure guest satisfaction and positive reviews.
- **Property Maintenance Coordination**_: Liaise with maintenance staff and service providers to address any maintenance or cleanliness issues reported by guests. Coordinate repairs, cleaning, and upkeep of the holiday home to maintain high standards.
- **Market Analysis**:_ Stay informed about market trends, competitor offerings, and industry best practices related to holiday home management and customer service on online booking platforms.
**Requirements**:
- Advanced level of english speaking and writing
- high internet connectivity of at least 20 mps
- Proven experience in customer service, preferably in the hospitality or property management industry.
- Strong communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Ability to remain calm and professional under pressure, with a solution-oriented mindset.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate guest bookings and inquiries.
- Knowledge of local regulations and laws pertaining to holiday home rentals and hospitality industry standards.
**Work times**
Tuesday - Sunday between the UK times of 6am to 4pm
There is one hour of unpaid lunch
**Job Types**: Full-time, Permanent
Pay: E£100.00 - E£150.00 per hour
Expected hours: 45 per week
Application Question(s):
- Do you have fast internet? Please send this to me on whatsapp a screenshot of the speed
- can you start soon? When can you start?
- Do you have experience with sales? If yes, please tell me about what you were selling and your experience
- Are you accepting $2 USD per hour for training period and once this is finished, it will be $3 USD (training depends on how long it takes you to complete)
- sometimes there are very little messages to answer regarding customer service job. Would you be open to other projects so we can make sure your time is put to good use? Other projects include data collection and basic administration.
- Can you submit all answers to these questions to my whatsapp? +447999 154 289
- Do you have experience with working in customer service? If yes, please tell me more about it
-
Customer Service Representative
5 hours ago
مصر, Egypt Sutherland Full timeThis is a full-time on-site role for a Customer Service Representative located in Sutherland Cairo, Egypt. The Customer Service Representative will be responsible for providing support to customers, ensuring their satisfaction, and enhancing their customer experience. The job duties include handling customer inquiries, resolving customer complaints,...
-
Customer Service Representative
5 days ago
مصر, Egypt Sutherland Full timeRole Description This is a full-time on-site role for a Customer Service Representative located in Sutherland Cairo, Egypt. The Customer Service Representative will be responsible for providing support to customers, ensuring their satisfaction, and enhancing their customer experience. The job duties include handling customer inquiries, resolving customer...
-
Customer Service Representative
4 days ago
مصر, Egypt Intelcia Egypt Full timeWe are currently hiring Customer Service Representatives to provide technical support and assist with billing queries for customers in the United States of America. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by delivering exceptional service and support. **Job Requirements**: - Fluent in English...
-
Customer Service Representative
3 weeks ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior...
-
Customer Service Representative
3 weeks ago
مصر, Egypt Sutherland Global Services Full timeSutherland Cairo is hiring customer service professionals for AT&T account! We're looking for talented and motivated agents to join our team of customer service specialists. We offer a competitive salary and benefits package, including: - 24/7 transportation (Door-to-door transportation after 8:00 pm for girls) - highest salary in the market starting from...
-
Customer Service Representative
1 week ago
مصر, Egypt Sutherland Global Services Full timeWe are seeking dedicated and enthusiastic individuals to join our team as Customer Care Representatives. As a Customer Care Representative, you will play a vital role in ensuring customer satisfaction by providing exceptional service and support. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and...
-
Customer Service Representative
1 week ago
مصر, Egypt MTM International Trade & Suppliers Full timeMTM Egypt International Trading & Suppliers We are looking for a customer-oriented service representative to: -- Build sustainable relationships and trust with customer accounts through open and interactive communicationز - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. -...
-
Customer Service Representative
2 weeks ago
مصر, Egypt Intelcia Full time**Position** The inbound customer service representative is responsible for answering incoming calls from customers by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, he/she must also finalize sales. Reporting to the team manager, his/her main missions are to: - Receiving incoming calls from...
-
Customer Service Representative
3 days ago
مصر, Egypt Block Gemini Full timeBlock Gemini is hiring a Results-oriented and highly motivated Customer Service Representative **Professional Experience**: - 2 Years of experience in providing exceptional customer service. - Skilled in effectively handling customer inquiries, resolving issues, and ensuring customer satisfaction. - Proven ability to multitask, communicate effectively, and...
-
Customer Service Representatives
2 days ago
مصر, Egypt Nok Human Capital Full timeNOK is hiring customer service representatives. Rotational shifts from 9am to 10pm, any shifts after 10 will be from home. 2 days off rotational Work location Arkan Plaza, El Sheikh Zayed Transportation provided. Training 15 days paid. The dress code is semi-formal. English Salary: 6900 Net. **Salary**: E£6,900.00 per month Ability to Commute: -...
-
Customer Service Representative
2 weeks ago
مصر, Egypt Block Gemini Full time**Job Title**:Customer Support Representative **Company**: Block Gemini **Location**: Giza, Mohandessien **Job Type**: Full-time **Key Responsibilities**: - Resolve customer complaints and issues efficiently and effectively. - Provide product/service information and guidance to customers. - Collaborate with the team to ensure customer satisfaction and...
-
Customer Service Representative
3 days ago
مصر, Egypt Egyptian Micro Solutions Full time**Teleperformance **is hiring fluent English speakers to work as Customer Service Representative ( voice account) **Benefits** - NET salary is 8500 EGP (free of tax and fees) - social and medical insurance - 1000EGP over night allowance - Transportation provided 24/7 - chance to be promoted after 6 months and free training courses - Gym...
-
Customer Service Representative
3 weeks ago
مصر, Egypt Dawarha Full time**About** us**: **Dawarha is at the forefront of the recycling movement, pioneering an innovative social recycling platform that combines AI-based Reverse Vending technology with a user-friendly mobile app. We proudly introduced this groundbreaking concept to the Egyptian market and the broader MENA region. As a subsidiary of the visionary Mind-Blowing...
-
Customer Service Representative Uk
4 days ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by...
-
Customer Service Representative
2 weeks ago
مصر, Egypt Intelcia Full timeEarn up to 13,000 EGP Net Salary. The Advisor I, Technical Support responds to basic technical and billing queries. This position assists external users of the client's technical services by answering questions and solving problems involved in their use. - Providing technical support and helping with billing queries for customers in the United States of...
-
Customer Service Representative
4 days ago
مصر, Egypt Block Gemini Full timeWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative (Trip Coordinator). This role involves coordinating with drivers and customers for hourly and scheduled trips, assigning drivers for trips, and ensuring smooth communication and coordination between all parties involved. **Responsibilities**: -...
-
Customer Service Representative
6 days ago
مصر, Egypt Sutherland Global Services Full time**Sutherland Cairo** is searching for a talented and dedicated Customer Service Representative (English Speaker) to join our vibrant team in Fifth Settlement! **Do you thrive on building positive relationships and exceeding customer expectations?** In this exciting role, you'll be the first line of contact for our valued clients, ensuring their needs are...
-
Customer Service Representative
4 days ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior...
-
Customer Service Representative
2 days ago
مصر, Egypt Xceed Full timeCompany Name : Xceed ( Location : Smart Village - October ) Grads Only : We Accept DOSBOSCO Graduates Account Name : Odigeo Account Nature : Customer Service Representatives for flights and hotels industry. Italian Level : C1 Italian Salary = 14,600 gross ( 8,820 fixed + 3,780 variable)+ 2000 Rarity allowance Training Paid : (8,820 fixed+ 1890) Rotational...
-
Bilingual Customer Service Representative
3 days ago
مصر, Egypt TTEC Full timeBilingual Customer Service Representative - German-English At TTEC, we're all about the Human Experience. Elevated. As a **Customer Service Representative - German-English** in **Cairo, Egypt**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...