Customer Service Representative

5 months ago


مصر, Egypt Block Gemini Full time

Block Gemini is hiring a Results-oriented and highly motivated Customer Service Representative

**Professional Experience**:

- 2 Years of experience in providing exceptional customer service.
- Skilled in effectively handling customer inquiries, resolving issues, and ensuring customer satisfaction.
- Proven ability to multitask, communicate effectively, and work well in a team-oriented environment.
- Committed to delivering top-quality service to enhance customer loyalty and achieve organizational goals.

**Responsibilities**:

- Developed a strong understanding of product offerings to provide detailed and accurate explanations to customers.
- Maintained a high customer satisfaction rate, consistently receiving positive feedback and achieving quarterly performance targets.
- Handled and resolved customer complaints and escalated complex issues to the appropriate departments for swift resolution.
- Updated customer accounts and entered relevant information accurately into the CRM system.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Collaborated with cross-functional teams to improve processes and enhance the overall customer experience.

**Skills**:

- Excellent verbal and written communication skills.
- Fluency in English is a must.

**Salary**: From E£6,000.00 per month

Ability to Commute:

- Dokki (required)

Ability to Relocate:

- Dokki: Relocate before starting work (required)



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