Customer Service Representative
2 days ago
We are currently hiring Customer Service Representatives to provide technical support and assist with billing queries for customers in the United States of America. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by delivering exceptional service and support.
**Job Requirements**:
- Fluent in English (Level upper intermediate B2) to effectively communicate with US customers.
- Graduates, Gap Year participants, Dropouts, and Undergrads are welcome to apply, with no attendance restrictions.
- Flexible availability for night and overnight shifts to cater to customer needs.
**What We Offer**:
- Competitive basic salary of 6600 EGP.
- Additional performance-based incentive of 220 US Dollars based on Key Performance Indicators (KPIs).
- Social and Medical insurance coverage.
- 14-day paid training program to equip you with the necessary skills.
- 5 working days with 2 days off.
- Rotational shifts (morning, afternoon, and overnight).
- 9-hour workday including a 1-hour break.
- Transportation provided to and from the site.
**About Intelcia**:
Intelcia is a global outsourcing company with over 20 years of experience, providing tailor-made services and international standard skills to support clients worldwide. We offer a comprehensive range of solutions, including Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions. With a presence in Europe, North Africa, Sub-Saharan Africa, the Indian Ocean, North America, Latin America, and the Caribbean, Intelcia currently employs more than 35,000 professionals across 85 operational centers.
**Job Types**: Full-time, Contract
**Salary**: E£13,700.00 per month
Application Question(s):
- Language level?
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