Call Center Agents
6 days ago
Call Center Agents needed for a very reputable Telecommunication Company in U.A.E. The Agent uses effective communications and selling skills as well as use appropriate support tools to resolve customer requests in a timely fashion, professionally guiding members through steps to resolve billing and sales problems and issues. The Agent is responsible to ensure that customer expectations are met and are in line with the Client’s policies, practices and procedures. The following skills define a successful Agent 1. Problem Solving and Responding to Customer Need: Gathering and reviewing relevant customer information; understanding meaningful relationships across information sources; generating and selecting effective options for solutions; providing accurate information, service, or products; or referring customers to appropriate personnel. Job Behavior: - Strong sales skills - Quickly and effectively solves customer requests and problems. - Identifies the specific information needed to clarify the problem or situation. - Asks customers “discovery” questions to fully understand their needs and issues. - Approaches a complex problem by breaking it down into its component parts and considering each part in detail. - Seeks to increase knowledge of products, technical requirements, policies and procedures. 2. Multi-tasking: Quickly and accurately performing multiple tasks (e.g., talking, listening, entering and documentation information, seeking information, problem solving) simultaneously while managing the pace of the call and maintaining focus on the customer. Job Behavior: - Documents the pertinent facts surrounding customer calls in the computerized database to maintain a current account history. - Remains calm under stress. - Controls his/her response when criticized, attacked or provoked. - Completes required forms (e.g., time sheets, complaint logs) in accordance with call center procedures.
- Require both Good and Fair Command of English language - previous experience in Call center or Customer service is preferable - be able to work in flexible shifts - 9 hours shift included 1 hour Break - 5 Days/Week - Must be Graduated - Military Service Exempted or Served - Must be Alexandria Resident
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Call Center Agent
7 months ago
Alexandria, Egypt LEO Trading Agency Full time_**#Working_from_home_vacancy**_ - **Work whenever you want!**_ Leo trading Agency is hiring fluent English speakers to join immediately. **Company Description**: LEO Trading Agency LLC is a trading agency and franchise operator that has been a partner of Vodafone since July 2012. Operating 34 Vodafone express stores across Egypt, inshore & off shore we...
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Call Center Manager
6 days ago
Alexandria, Egypt Andalusia Al Shallalat Hospital Full timeWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They...
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Customer Service-call Center Agent
6 days ago
Alexandria, Egypt Sutherland Global Services Full timeTake your career at the right direction, become a member of a winning team in a multinational company, where real career path and employee development is the main committed goal. Due to the extra-ordinary performance of Sutherland team in the new launched UAE account, Sutherland is expanding in Alexandria! We are hiring our 4th batch of Customer Service-Call...
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Alexandria, Egypt Sutherland Global Services Full timeThe Customer Service Representative uses effective communications and selling skills as well as use appropriate support tools to resolve customer requests in a timely fashion, professionally guiding members through steps to resolve billing and sales problems and issues. Benefits: *Transportation after 8:00PM - Social Insurance - Medical Insurance *Life...
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Relationship Manager
2 weeks ago
Alexandria, Egypt PEGASUS EDUSOLUTIONS LLC Full time+Lead Generation +Lead Conversion [B2B and B2C Sales] +Client Relationship Management/Coordination **SCOPE OF THE PROFILE**: +Database creation. +Cold Calling on the database created or given. +Pitching College to prospective agents/consultants/schools/institutes etc. +Arrange for a meeting with the international partnership team. +Admin/coordination work...
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CRM Manager
6 days ago
Alexandria, Egypt Andalusia Al Shallalat Hospital Full timeWe are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers....
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Csr - Customer Service Representative
2 weeks ago
Alexandria, Egypt UX Centers Full timeFull Job Description We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project. - Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make...
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Telesales Agent
6 days ago
Alexandria, Egypt Knowledge Ware for IT consultancy and enterprise solutions Full timeAdvises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment. Influences customers to buy or retain product or service by following a prepared script to give product reference information. Documents transactions by completing forms and record logs. Maintains database by entering, verifying, and...
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Customer Service Manager
2 weeks ago
Alexandria, Egypt Nexfit Full timeAre you ready to start a new adventure pioneering together with us? We are looking for a brilliant Customer service manager We're looking for a Customer service manager to improve retention, engagement, and loyalty for our customers. This will be done by developing communication and content strategies to improve customer and prospect...
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Medical Assistant
2 weeks ago
Alexandria, Egypt IHSC Medical Staffing Full time**Strategic Resources, Inc. (SRI)** is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 33 years’ experience in the Federal, military, and commercial marketplaces. SRI is seeking full-time committed and passionate Medical Assistants to join our team to provide critical services to detainees in custody at...
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Manager - Global Human Resource Services
7 days ago
Alexandria, Egypt Sutherland Full timeSutherland is seeking a self-motivated and leadership oriented person to join us as a Associate Manager - Global Human Resource Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Associate Managers...
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Administrative Assistant
2 weeks ago
Alexandria, Egypt IHSC Medical Staffing Full timeJob Description **Strategic Resources, Inc. (SRI)** is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 33 years’ experience in the Federal, military, and commercial marketplaces. SRI is seeking full-time committed and passionate Administrative Assistants to join our team to provide critical services to...
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Radiology Technologist
2 weeks ago
Alexandria, Egypt IHSC Medical Staffing Full time**Strategic Resources, Inc. (SRI)** is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 33 years’ experience in the Federal, military, and commercial marketplaces. SRI is seeking full-time committed and passionate Radiologic Technologists to join our team to provide critical services to detainees in custody...
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Lead - Help Desk
2 weeks ago
Alexandria, Egypt Sutherland Full timeSutherland is seeking an attentive and goal-oriented person to join us as a **assciate Prof. for IT Operations.** You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent transformation companies in the world,...