Network Control Agent
6 months ago
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist
**Role Purpose**
Ensure that all flights alerts, shipment and service information (electronic and/or manual) is retrieved and actioned on time and that any required paperwork or data entry is accurately prepared and entered for transmission to the relevant destination on time.
**PRINCIPAL ACCOUNTABILITIES**
- Ensures data is sent to the correct sectors for all flights logged in the computer database for transmission to the final destination.
- Ensures accurate data for inbound/outbound shipments and/or flights is entered and maintained.
- Action all inbound alerts and transmit the information to the relevant parties.
- Answer all incoming shipment / service requests.
- Respond to tracing request from the network and interface with local country customer service on service problems and enquiries.
- Report for all incident and gateway performance
- Provide a tracing service for the network and interface with local country customer service on service problems and enquiries.
- Space booking for both own charter and commercial airlines.
- Deal with airlines to gain additional space for emergence request.
- Handle operational communications with other Gateway and Hubs
- Identify and action exception handling according to exception handling procedures.
- Work under general supervision with regular review and guidance from a supervisor.
- Refer complex and unusual problems to supervisor.
YOUR PROFILE:
- 1-3 years of experience in airline/cargo industry.
- Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function.
- Demonstrates basic knowledge of a technical or specialty area.
- Readily learns and applies new information/concepts in area of practice.
OUR OFFER:
- Strong career support in an international environment.-
- Great culture and colleagues.-
- Multifarious benefit programm.
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