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Head of Network Operation Center

6 months ago

مصر, Egypt اورنچ مصر Full time

About the job Head of Network Operation Center

**Duties and Responsibilities**

Ensures that standardized methods and procedures are used to manage all Changes effectively and quickly

Coordinate and manage the various change committees (Standards and urgencies), analyses the requests, considering risks, unavailability and impact related to the implementation of the changes.

Recording and tracking all changes in a repository

Provide an analysis and assessment of all the anomalies observed during the implementation of the changes

Educate, lead and guide the operational teams to be compliant with the change management process and coordinate the efficiency of change management making recommendations for improvement

Analyses change records to determine any trends, reviews all outstanding Request for change RFCs

Responsible for managing and coordinating the NOC team

Reviews and assigns work orders and trouble tickets to staff (when manual intervention is required)

Oversees day to day operations to ensure work is completed accurately and closed in a timely manner.

Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.

Record incidents and correlate them with the events.

Analyze performance of network and server activities and documented resolutions.

Monitor performance and run/manage an improvement program for NOC team when needed

Keep track of Incident reports and review their validity and follow-up with all staff on entry of all incidents and track escalations.

Resolution Guidance: The Operation Manager might provide information in order to guide the Service desks agent in the resolution of any incident.