B2gaas Release Manager and Rollout Lead
5 days ago
**About the role**:
The B2GaaS is a fully managed telephony service solution, Orange is responsible to perform release& change management activities for service
**Responsibilities**:
Manage Release activities on B2GaaS infrastructure.
Manage Release/change activities on B2GaaS for all B2GaaS customers.
Review Release Notes (RN) published by Orange engineering team.
Perform Feasibility study and risk assessment of new releases/changes for all B2Gaas services.
Initiate Change Advisory Board (CAB) with all stakeholders to discuss release/change management activities.
Initiate & lead CAB to approve or reject significant release/change projects.
Schedule release/change projects, and ensure availability of required resources (human, hardware, or software).
Interface with different teams involved in the release/change activities ensuring successful release/change.
Review all release/change projects for effectiveness and efficiency.
Lead continual improvement plans for B2GAAS release managment activity
Update LLD documents in case needed.
The concerned position also will act as Senior B2GAAS rollout manager to handle tasks below
- Point of contact for any escalation on B2GAAS release managment communications
- Optimize the process with maintain dashbaord of cusotmers communicaiton stakeholders.
- assess communication templates and distribtue activity and followup on that among rest of release managment team.
**About you**:
Education/certification
Engineering, Computer Sciences or Telecommunications degree.
CCNP Voice or relevant experience.
ITIL certification is a plus
Experience
Minimum 6-7 years on IP Telephony experience / Data services.
Experience on Cisco IPT service implementation (CallManager, Voice mail system, attendant servers etc )
Multi-vendor knowledge is a plus.
Virtualization technology/service knowledge (VMware, etc )is a plus.
IP & Voice release management technical and design experience.
Project Management experience is a plus.
Ability to interface with multiple internal teams
Mangment and cross functional organization skills
professional skills
Customer Oriented Attitude.
Proactive.
Good interpersonal and communication skills.
Good time management, and organizational skills.
Good Presentation skills.
The ability to combine in-depth technical knowledge with outstanding customer service skills.
Problem Solving Skill.
Taking charge of complex projects and ensuring successful delivery on time.
Team Spirit.
**Additional information**:
**Department**:
Customer Services & Operations
**Contract**:
Regular
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