Supply Chain Customer Interaction Sr. Associate

7 months ago


Mansoura, Egypt PepsiCo Full time

**Responsibilities**

**Order Management & Order Fulfilment**:

- Capture Order (excl. order validation) - Receive standard order details from sales and capture order in the system (standard and promotion order not including samples/ donations)
- Change Order - Receive order change request from Sales and update the same in the system
- Check pricing
- Optimize Logistics - Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
- Conduct Credit Check - Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order
- Proactive out-of-stock communication in case of exceptions
- Perform stock check and confirm quantities - Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on operational ATP topics with supply planning
- Create delivery in the system - Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status
- Optimize and create filler orders - Agreeing with customer if extra order can be created

**Manage returns**:

- Create return delivery and inform sending WH and 3PL about pick up order
- Align on issue resolution with customer
- Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)

**Other activities**:

- Daily problem solving in order processing

**People Responsibilities**
- Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
- Support relationship management with key stakeholders within BU supply chain.

**Qualifications**

Qualifications:

- University degree
- Proficiency in **French** and English
- Previous exposure to similar role is a plus

Abilities:

- Excellent analytical skills and numerical abilities;
- Great communication and interpersonal skills;
- Results oriented;


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