Support Center Representative Remote

7 hours ago

مصر, Egypt IBM Full time

Introduction

**At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Assist with the, maintenance and documentation of all
facets of reliable, efficient, customer service..
- Provide assistance to all members in the use of our computer network,

workstations, and equipment.
- Assist with the communications and information

hardware and software, with primary responsibility for clients devices
systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing

system, for most issues related to desktop software, hardware and peripherals.
- Provide 24-hour support for hardware and services critical to operations.

Responsibilities and Duties
- Work within our ticketing system to create detailed work logs and technical

documentation.
- Use appropriate communication and documentation to inform team of important

issues and information which will help improve team performance. Inform and
coordinate with Operations and other computer users of procedures that would
interrupt, affect, or interfere with their work.

Required Technical and Professional Expertise

As a member of our Tier One Support team, you'll play a key role in ensuring our customers receive top-notch service and support. Whether you're helping to escalate issues to Tier 2, setting expectations for follow-up, or participating in our on-call rotation, you'll be an essential part of our team.
You will also have the opportunity to maintain positive relationships with your co-workers and members, treating everyone with respect and courtesy. Plus, you'll get to use your amazing multitasking skills to handle a variety of tasks each day, and create user-friendly documentation that makes troubleshooting a breeze.
So if you're ready to be part of a dynamic team, and have a passion for providing exceptional customer service, we would love to have you join us

Preferred Technical and Professional Expertise
N/A
About Business Unit IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

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