Customer Service Associate

2 months ago


القاهرة, Egypt Johnson & Johnson Full time

Position: Customer Service Associate

Reporting to: Customer Service Team Lead

Location: Cairo, Egypt

Contract: Full Time/Permanent

Job Position Summary

Responsible for responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing.

The responsibilities & the impact you will have:

- Investigates and resolves customer complaints regarding billing, shipping delays and products.
- Owner of the Order Receipt and Processing on the system: Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability.
- Generates non-routine correspondence to secure additional customer information or resolve customer disputes.
- Serves as liaison with sales, manufacturing, purchasing, engineering and shipping personnel to handle customer inquiries and complaints.
- Solicits and tracks customer feedback.
- Conducts customer surveys.
- Analyzes and reports on results. Tracks carrier performance and alerts management when performance metrics aren't met.
- Point of contact for customers for claims.
- Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages.
- Compiles shipping data and analyzes for trends in vendor performance. Reports findings to management.
- Observes and promotes all regulatory requirements as defined per applicable regulations, rules and procedures established by the Company, and notifies any violation or deviation to the immediate supervisor or appropriate authority.
- Complies with own training requirements to perform duties of own job.

**Qualifications**:
We would love to hear from you, if you have the following requirements:

- Bachelor’s degree, preferably in Supply Chain.

Skill Sets and Competencies:
Ø High Sense of Customer Service and Ownership

Ø Ability to work on their own initiative and proactively interact with teams to obtain information

Ø Ability to identify areas that require improvements and suggest plans for remediation.

Ø Ability to react quickly and decisively to constantly changing demands

Ø Excellent PC and data bases skills; JDE knowledge is an advantage.

Ø Customer and performance oriented.

Ø Good Team player.

Ø Good interpersonal skills

Ø Very good English, French is a big advantage

Ø Years of experience: (minimum required to be able to handle the position)

Ø Generally, requires (2-4) years related experience

Ø Good Communication Skills.

Ø Organization and priority setting.

Ø Team player.

Ø Not easily frustrated.

Ø Works well under pressure and in stressful situations.

Ø Analytical Capability.

Ø Attention to detail.

Ø Solution oriented.

Ø Responds quickly and positively to constructive criticism.

Ø Communication - Both verbal and written

Ø Good knowledge of Excel and PowerPoint.

This is what awaits YOU at J&J:
This is an opportunity to work within groundbreaking MedTech and to be a member of a Johnson & Johnson company, with an excellent record in employee continuous professional development and business improvement.

We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers.

Whether you’re one of the 1000+ people who work here, or you’re considering joining the team, we offer:

- An opportunity to be part of a global market leader.
- A dynamic and inspiring working environment.
- Opportunities to work on challenging projects and assignments.
- Possibilities for further personal and professional development/education
- Excellent Benefits

About J&J:
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

LI-CH2



  • القاهرة, Egypt Premier Fitness Service Full time

    Premier Fitness is a leading name in the fitness industry, dedicated to promoting a healthy and active lifestyle. We are seeking a motivated and customer-focused individual to join our team as an Expert Customer Service Representative. This is an exciting opportunity to contribute to our mission from the comfort of your own home! **Job Role &...


  • القاهرة, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...


  • القاهرة الجديدة, Egypt Nok Human Capital Full time

    We are urgently hiring cs associates for a *2-months* campaign in a well-known e-commerce company. **Requirements**: 1- English level B1+ - C1. 2- should be okay with 24/7 rotational shifts. 3- Graduates only. Pay: E£9,800.00 - E£11,300.00 per month


  • القاهرة الجديدة, Egypt Nok Human Capital Full time

    We are urgently hiring cs associates for a *2-months* campaign in a well-known e-commerce company. **Requirements**: 1- English level A2 - C1. 2- should be okay with 24/7 rotational shifts. 3- Graduates only. Pay: E£7,200.00 - E£11,300.00 per month


  • القاهرة, Egypt Majid Al Futtaim Full time

    Description **JOB TITLE** Associate Manager, Customer Hub | MAF Properties | Development **ROLE SUMMARY** The Associate Manager, Customer Hub oversees contact center operations, ensuring high-quality customer service across various channels, and manages staff performance while analyzing customer insights to improve overall service delivery at Majid Al...


  • القاهرة, Egypt Nestle Operational Services Worldwide SA Full time

    **Procurement Services Associate** **POSITION SNAPSHOT** Location: Egypt Company: Nestlé *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. The...


  • القاهرة, Egypt Souq.com for E-Commerce LLC Full time

    5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...


  • القاهرة, Egypt Kotn Full time

    At Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for...

  • Customs Broker

    2 months ago


    القاهرة, Egypt UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • القاهرة, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (13,200 BASIC NET + KPIs + Night shift allowance). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week -...

  • Operation Executive

    2 weeks ago


    القاهرة, Egypt WebBeds Full time

    **Who are WebBeds?** WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online...

  • Customer Service

    2 weeks ago


    القاهرة, Egypt Sutherland Egypt Full time

    **Customer Service Representative** **Sutherland Global Services** Sutherland Global Services is seeking talented individuals to join our dynamic customer service team. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients' customers. **Responsibilities**: - Handle inbound calls - Resolve customer...

  • Docucare Associate

    1 month ago


    القاهرة, Egypt Xerox Full time

    **PURPOSE OF ROLE** A DocuCare Associate provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. The position is an associate delivery operations...


  • القاهرة, Egypt Sutherland Egypt Full time

    Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Grads Only - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week - Transportation for the night and overnight shifts....

  • Customer Services

    3 months ago


    القاهرة, Egypt Pepla Full time

    Pepla is looking for a customer service representative We have Two vacancys Morning shifts in the office ( Dokki ) - Cairo Night shift from home. Working hours:From Sunday to Thursday, working the morning shift from 9 to 5 pm The night shift will be from Sunday to Thursday, from 6 pm to 12 am, and on Friday and Saturday for full days. Job...

  • Customer Service Agent

    3 months ago


    القاهرة, Egypt Roots Management Consultants Full time

    Provide personalized solutions and ensure customer satisfaction with every interaction. - Collaborate with internal teams to resolve issues and improve processes. - ** Saudi Arabian Accent is a MUST** **Qualifications**: - Excellent Communication Skills: Effective verbal and written communication skills are essential to interact professionally with...


  • القاهرة, Egypt WorkMotion Full time

    Our** Customer Experience FinRoll (Finance and Payroll) team** is looking for a **detail-oriented** and **motivated **individual to join us as a **Customer Experience Associate**. In this role, you’ll be the **go-to person** for **handling invoicing** and **payroll questions**, ensuring our clients and talents have an exceptional experience. If you love...


  • القاهرة, Egypt Anasia Full time

    7-10 Years of experience **Location**: Cairo, Egypt **Category**: Customer Care **Qualifications**: - 7 to 10 years of experience in customer service management, preferably in the appliances or instruments industries. - Bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree is a plus. - Experience using CRM...


  • القاهرة, Egypt Tafaseel Full time

    **Job Summary**: The Customer Service Representative (CSR) is responsible for providing exceptional customer service and support to clients, addressing their inquiries, concerns, and resolving their issues in a timely and efficient manner. The CSR acts as the primary point of contact for customers, ensuring a positive and memorable experience with the...


  • القاهرة, Egypt Outservingplus Full time

    We are seeking a motivated and customer-focused individual to join our team as a **Customer Service Representative** in the telecommunications sector. In this role, you will be responsible for delivering excellent customer service by resolving inquiries, troubleshooting technical issues, **Key Responsibilities**: Troubleshoot and resolve customer issues,...