Rso Executive- Cairo Airport Duty Free
1 week ago
**Who we are**
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
**What you'll be doing**
- Undertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolution
- Drive the adoption of all processes and procedures in the stores
- Identify areas of continuous improvement to adapt our SOP and store procedures
- Ensure timely escalation of problems as and when needed
- Acts as a first line of support for the stores
- Conduct store visits and formulate action plans based on the issues identified
- Analyze RSO platform, identify with the store managers all areas of improvement and recommend action plans
- Drive the execution of defined action plans and escalate when necessary
- Support physical and digital initiatives impacting store operations
- Support the adoption of new processes & technology
- Ensure compliance, adherence for store projects checklists
- Investigate cause of delayed incidents or Acts and arrange follow up with service providers - ensuring there is escalation if necessary
- Ensure new joiners are trained and refresher training is undertaken regularly
- Support store managers and area managers in assessment of needs of technical trainings on store operations
- Measure level of knowledge and adoption of SOPs and system related procedures by teams and identify gaps during store visits
- Assist store managers and area managers in identifying gaps in technical trainings related to store operations, especially system related procedures and recommend trainings
- Escalate to Regional Training Operations any new training needs required
- Carry out tactical training when needed in timely manner
- Drive efficiency by collaborating with service providers
- Conduct quarterly reviews with Area Managers on store operations performance
- Conduct quarterly reviews with service providers on service quality and SLAs
**What you’ll need to succeed**
2 years experince in retail store operation
**What we can offer you**
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
-
Duty Manager
5 days ago
مصر, Egypt Chalhoub Group Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
-
مصر, Egypt Qatar Airways Full timeWe are recruiting for the role of Airport Services Duty Supervisor in Ground Services based at Cairo, Egypt. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support...
-
Airport Services Duty Officer
4 weeks ago
مصر, Egypt Qatar Airways Full timeWe are recruiting for an Airport Services Duty Officer based in Cairo, Egypt. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have...
-
Airport Services Duty Officer
2 weeks ago
مصر, Egypt Qatar Airways Full timeWe are recruiting for an Airport Services Duty Officer based in Cairo, Egypt. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have...
-
Sales Consultant
2 days ago
مصر, Egypt Chalhoub Group Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
-
Airport Services Agent-cairo
3 weeks ago
مصر, Egypt The Emirates Group Full timeJob Purpose: Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company's commercial, safety and security policies, standards and...
-
Duty Manager
2 weeks ago
مصر, Egypt IHG Full time**About us** Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites,...
-
مصر, Egypt Chalhoub Group Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
-
Airport Service Agent
1 week ago
مصر, Egypt The Emirates Group Full timeJob Purpose: Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company's commercial, safety and security policies, standards and...
-
Customer Development Executive
4 weeks ago
مصر, Egypt Unilever Full timeJob Scope: Implement sales plans to boost customer reach & penetration in food service dedicated channels along with execution of free trade agenda via distributors sales force. Main Roles & Responsibilities: Customer Development Consultant - Cairo: - Deploy sales activity plans with key operators using the company available sales tools - Lead the...
-
Teaching Opportunities in Cairo, Egypt
5 days ago
مصر, Egypt Cairo English School Full timeCairo English School is one of the premier British International Schools in Egypt. We are an all through school from Early Years to Year 12 with over 2,000 students on roll. The school has outstanding facilities and is in New Cairo, which is about 10 minutes from Cairo Airport and 45 minutes from Downtown Cairo. We are fully accredited by the Council of...
-
Manager Field Services
3 weeks ago
مصر, Egypt Collins Aerospace Full timeRole Overview / Summary: The position is for a senior professional with in-depth knowledge, technical expertise and manages the onsite operations for Collins Aerospace products and professional services, managed airports services and/or maintenance services at Collins stations in Egypt. The role holder manages operations based on ITIL practices, ISO...
-
Business/economics Teacher Ks3
1 week ago
مصر, Egypt Cairo English School Full timeCairo English School is one of the premier British International Schools in Egypt. We are an Early Years to Year 12 school with around 2,000 students on roll. The school has outstanding facilities and is in New Cairo, about 10 minutes from Cairo Airport and 45 minutes from Downtown. We are fully accredited by the Council of International Schools (CIS) and...
-
Marketing Executive
5 days ago
مصر, Egypt Crowne Plaza Hotels & Resorts Full timeAbout Us: Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites,...
-
مصر, Egypt TUI Full timeBecome part of our famous TUI Destination Team as one of our Airport, Hotel or Service Reps and use every day as an opportunity to make our guests smile and ‘live happy’. ABOUT THE JOB You could be meeting, coordinating, advising, selling, and/or fixing more complex problems. You will be assisting any traditional guests with our online products &...
-
Executive Chef
2 days ago
مصر, Egypt Crowne Plaza Hotels & Resorts Full time**About Us**: rowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites,...
-
Sales Representative
5 days ago
مصر, Egypt JTI - Japan Tobacco International Full timeWe are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the...
-
Ebc-sales Executive
4 weeks ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24071783 **Job Category** Sales & Marketing **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees; serve as a role model. Follow all...
-
Customer Success Supervisor Cairo
1 week ago
مصر, Egypt Unilode Full time**About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...
-
Procurement Representative
3 days ago
مصر, Egypt DP World Full time**Job Duties & Responsibilities** - Receive investment forms (locals and internationals) from DPWS free zones specialist and send them to the GAFI. - Receive receipt of insurance documents for foreign shipments from the insurance company. - Send the international investments by DPWS courier to customs clearance companies at the airport and Alexandria port. -...