Duty Manager

7 months ago

مصر, Egypt Chalhoub Group Full time

**INSPIRE | EXHILARATE | DELIGHT**

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

**What you'll be doing**

Our Duty Manager in will be responsible to look after sales related problems, dealing with customer complains and overall supervision of the staff on the shift

**Key Responsibilities**:

- Responsible for the effective coordination for the stock replenishment in the Duty Free
- Responsible for maintaining high standard in respect to each location and displaying merchandise within all shops
- Responsible for monitoring any stock losses within the shops
- Ensure all merchandise in all shops is bar-coded and priced correctly
- Responsible for preparing and monitoring any promotional activities organized for the shop
- Control and monitor the control books and inventory records in the shop
- Handle returned items and refunds
- Conduct end-of shift variance checks
- Conduct frequent spot checks
- Provide sufficient cash change breakdown in all POS machines
- Ensure that all leave taken by staff members does not affect customer service or shop security
- Manage team workload in a fair and responsible manner
- Ensure all shops are properly cleaned and all merchandise are in good visual representation
- Ensure that shop communication logs are properly maintained
- Ensure that the daily checklist is completed correctly
- Manage the day to day running of the business
- Prepare shift reports at end of shift (OM's report)

**What you’ll need to succeed**

Experince in Duty Free

Supervisory experince

**What we can offer you**

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

**We Invite All Applicants to Apply**

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

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