Investigation Specialist

4 weeks ago


القاهرة, Egypt Souq.com for E-Commerce LLC Full time

1+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?
Amazon is looking for a high-judgment individual to join us as an Investigator, to handle high value reimbursement requests, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Arabic language skills to support our global operations teams, however you will be supporting the English speaking country business as well.
Key job responsibilities
- Monitor and drive seller impacting operational tickets to resolution
- Monitor operations performance and work with other teams to address performance issues and ensure metrics are within goals
- Work with operational teams to solve seller reported issues
- Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
- Participate in other special projects/assignments and partner with appropriate business teams as necessary
- Should be open to work on Friday/Saturday or extended hours (will be compensated as overtime)
- Master degree is preferred



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