Problem Manager
3 weeks ago
**Join our Team**:
**About this opportunity**
At Ericsson, we are seeking a proactive and analytical Problem Manager to oversee and manage problem resolution processes within our Manage service and operations environment. The Problem Manager will be responsible for identifying, analyzing, and resolving recurring issues to minimize disruptions and improve overall service quality. This role requires strong problem-solving skills, strategic thinking, and a collaborative mindset to drive continuous improvement.
**What you will do**
- Conduct post incident review to analyze the problem, identifies root cause of the problem, identify corrective actions and recommend the changes to change management, process management or SLA management
- Develop and maintain good record of problems, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents
- Identify and records risks in the network and track them till closure
- Regular post incident review and lessons learnt meetings with stakeholders
- Prescribe, and implement pro-active preventing methods in problem handling
- Act as owner of Problem Management cases, support implementation of its preventive actions, participate in internal technical discussions to improve overall network performance and recommend improvements
- Analyze and validate the network performance reports & prepare action plan for network improvement.
- Identify Single Point of Failure in network, perform Outage report analysis in details
- Perform Alarm, TT, WO correlations to resolve the chronic issues in the network
- Seek for possible new solution of problems, or improvement of existing solution
**You will bring**
- Qualifications: Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- Experience: 5-12 years’ experience
- Strong Telecom fundamentals and understanding of Mobile networks Architecture
- Network Architecture in technologies of 2G, 3G, 4G & 5G.
- KPI formulae, KPI degradation and KPI troubleshooting
- Core network performance, configuration parameters interpretation and usage
- Analytical and synthesis capabilities
- Programming skills is plus
- Detailed knowledge of Services and customer segmentation
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
**Primary country and city**: Egypt (EG) || Cairo
**Req ID**: 762536
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