Fulfillment Associate

4 days ago


مصر, Egypt Majid Al Futtaim Full time

Fulfillment Associate

**Role Purpose**:
The **Fulfillment Associate** is responsible of supporting with process guidance on the day-to-day execution of company’s E-Commerce Operations, which includes Picking, Marshalling, Dispatching activities. When if needed the role holder can plug in and play and support on operation activates,

**Role Details - Key Responsibilities and Accountabilities**:

- Support the day-to-day e-commerce fulfilment operations
- Ensure process guidance and know how transfer
- Support process defining on picking, dispatch and last mile teams to ensure all activities are performed effectively and seamlessly.
- Support 3P’L delivery service providers.
- Monitor the production KPI’s, picking rate, and work towards continuously improving it.
- Contribute to the internal communication of the company strategy and objectives.
- Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
- Anticipate the capacity requirements (materials, assets, human) and plan fulfillment activities accordingly.
- Support customer service function with in the store.
- Ensure measures are taken to load goods on-time as per schedule defined by last mile department.
- Ensure adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.
- Ensure accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.

**Human Capital Responsibilities**
- Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
- Provide feedback to colleagues, when required.

**Financial Responsibilities**
- Monitor allocated budget to ensure compliance and take corrective measures when necessary.
- Provide inputs on the development of annual budget.
- Develop necessary measures towards continuous reduction of the operational cost.
- Provide inputs while developing MAF Retail’s corporate policies and relevant procedures, and monitor the implementation.

**Qualification, Experience & Skills**:
**Minimum Qualifications/education**
- Bachelor’s degree in E- Commerce or Business Administration

**Minimum experience**
- 2 - 5 years of professional work experience working in logistics and supply chain
- E-commerce Fulfillment and Last Mile Experience
- Commercial knowledge is preferred

**Skills**
- Working knowledge of automated distribution and warehouse systems preferred.
- Problem-solving skills and detailed oriented.
- Analytical skills, trouble-shooting skills; planning and organizational skills
- Excellent interpersonal skills, driving results in cross-functional team setting
- Target focused (setting, tracking progress & department support as needed)
- Operational agility and nimbleness to adapt to changing retail environment
- Proven ability to automate processes and create efficiencies
- Proficient computer skills - MS Office, SAP, Salesforce, advanced Excel skills
- Communication and Interpersonal skills

**Preferred Languages**
- English (Full professional proficiency - Required)
- Arabic (Professional efficiency - Advantage) Language of the country where applicable



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