Customer Service Representative

4 months ago


القاهرة, Egypt the middle east readers information center (meric) Full time

**Key Responsibilities**:

- Manage and maintain CRM system, ensuring data accuracy and integrity.
- Analyze customer data and generate reports to support decision-making.
- Develop and execute CRM campaigns to drive customer engagement and retention.
- Collaborate with sales and marketing teams to align CRM strategies with business objectives.
- Troubleshoot CRM issues and provide technical support as needed.
- Assist in the integration of CRM with other business systems.
- 1-2 years of experience working with CRM systems (e.g., Salesforce, HubSpot, Zoho).
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent organizational and communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with CRM reporting and analytics tools is a plus.
- Ability to work independently and as part of a team.

Pay: E£12.82 - E£13.03 per hour



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