Digital Banking Manager

8 months ago


مصر, Egypt EGBank Full time

Implement strategic plans for digital banking services to align with overall organizational objectives and market trends to ensure meeting digital banking adoption, usage, customer satisfaction, and revenue generation

Collaborate with internal stakeholders, external partners and third-party service providers, to enhance digital banking capabilities and offerings to support digital banking initiatives and ensure alignment with organizational goals.

Act as one of the primaries go-to individuals for comprehensive digital banking expertise within the bank, possessing in-depth knowledge of processes, systems, and policies and procedures to effectively support and advise on all aspects of digital banking operations.

pulling digital banking reports and conducting manual data clean-up tasks, such as identifying and handling inactive accounts, processing E-Statement changes, and removing closed accounts from Bill Pay, among other duties as required.

Provide Digital Banking expertise to EGBANK employees, supporting them in addressing customer Digital Banking needs by providing assistance with hardware and software troubleshooting and diagnosis, ensuring smooth operation and resolution of issues as required

Proactively seek opportunities to identify solutions for Digital Banking issues and enhance Digital Banking processes, while also generating comprehensive reports to support ongoing improvement initiatives.

Participate Develop comprehensive Digital Banking training materials and support resources tailored to EGBANK employees, ensuring they are equipped with the necessary knowledge and skills to effectively serve customers' digital banking needs.



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