International Account Opening Officer Mena
4 months ago
-Job description
**Why join us?**:
- Wealth and Personal Banking (WPB) Operations is the largest business service within Operations and spans across 39 countries, _supports the delivery of end-to-end journeys for customers in line with WPB strategic business objectives. _The team provides customer-centric banking experience across the entirety of the user journey, and makes the transactional experience for customers as seamless and intuitive as possible._
**The Opportunity**:
Banking service MENA team is a wide exposure to know more about banking industry in WPB Operations. Banking Operations teams provide services for various Accounts products such Account Opening and Services which include but not restricted to (SMS, Cheque book, FATCA reporting (etc...).
- **What you’ll do**:
Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process, Ensure that the process related procedures are implemented and followed.
- Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target, Build professional relationships with colleagues in his/other areas and with the BP as well.
- Inbound and outbound calls with potential customers to complete International Account Opening Journey, Receive/make calls from/to different stakeholders (internal/ external).
- Ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations, All data requirements (ICATS timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
- Ensure that the productivity, quality levels are achieved as per the standards sent for the process, Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
- Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives, Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks, Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation, Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
Requirements
- **Excellent **command of **English **(Written & Spoken) - **French **is a **plus**.
- Experience in WPB Operations is a **MUST.**:
- Ability to work under flexible shifts, Meet or exceed PLAs; reduce operational risk.
- Accountable for the effective cascade of communication across the team, delivery & continuous improvement of performance.
- Strong customer orientation and passionate about delivering superior customer service, demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver.
- Ability to take complete ownership and facilitate end to end customer journey, ability to understand complex concepts and extract relevant information from extensive documentation quickly.
- Fast learner and have a “Can Do” approach, needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events.
**Issued By HSBC Electronic Data Service Delivery Egypt
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