Compute Technical Support Supervisor

7 days ago

Cairo, Egypt VMware Full time

**The Elevator Pitch: Why will you enjoy this new opportunity?**

VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people that supports over 250,000 companies in 100+ countries.

Our Technical Support Team is the life blood of Global Support, passionate about helping VMware customers and committed to solving their most complicated issues in a timely fashion. As a Technical Support Engineer, you are the trusted ally of our customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the “face” of VMware to IT professionals world-wide.

**Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?**

To be successful in this role, you must be a motivated self-starter and resourceful learner, possess strong customer interaction and problem-solving skills, and be able to prioritize multiple requests and work assignments. If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with VMware Global Support.

**What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?**
- Lead a highly technical team of engineers in providing service to VMware customers. Provide clear direction to team members daily and build a strong collaborative culture. Facilitate daily standup meetings and seek new opportunities to aid teams continued development.
- Provide support to the team as needed, in terms of coaching, escalation guidance and collaborate with the Escalation Management team as required.
- Accountable for performance of the organization against strategic and tactical operational goals/metrics. Drives the management and execution of technical support programs, personnel, projects, products, performance metrics/standards as well as strategic policies and directives for assigned areas. Requires complete functional knowledge and awareness of company goals and objectives.
- Analyzes issues and trends regarding programs, products, process, and standards/metrics, and makes recommendations. Driving and nurturing innovative thinking within business process improvement efforts and inspiring others to do the same.
- Drives scheduling, work plans, technical direction, staffing, performance management and development of direct reports and department in assigned areas.
- Problem solving, working to deadlines and balancing multiple demands.
- Performs other related duties as assigned.

**SKILLS AND REQUIREMENTS**
- Supervisor experience is a plus
- Ability to attract, motivate, coach, develop & retain high performing talent.
- Strong leadership skills with broad business acumen
- Possesses strong Product/Technology/Engineering/Industry knowledge.
- Takes a proactive approach, leads by example and has a track record of delivering results
- Sense of urgency and ability to deal with multiple tasks at the same time
- Strong verbal and written communication skills.
- Uses expertise, judgment and, maturity, to manage demanding situations and make decisions with limited or conflicting information
- Ability to work in a team environment.

**What is the leadership for this role? What is the structure and culture of the team like?**

This position reports to a Technical Support Manager based in our Cairo, Egypt office but you will collaborate with teams from across the globe. Your leader will provide guidance and coaching to help you achieve your maximum potential. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one of possibility. Everyone is empowered to develop new ways to achieve success.

**Where is this role located?**

The location of this role is based in our VMware office in Cairo, Egypt. Work will be done from the office some days during the business week but can be performed virtually from anywhere within Egypt.

**What are the benefits and perks of working at VMware?**
- Employee Stock Purchase Plan and a generous pension matching program
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or behaviour challenges, or developmental disabilities
- Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
- Wellness reimbursement and online fitness & well-being classes

**Category **:Client Support
**Subcategory**:Technical Support
**Experience**:Manager and Professional
**Full Time/ Part Time**:Full Time
**P

  • Compute Senior Technical Support Engineer

    6 days ago

    Cairo, Egypt VMware Full time

    **Senior Technical Support Engineer** **Location: Cairo Egypt** **The Elevator Pitch: Why will you enjoy this new opportunity?** VMware is the global leader in virtualization and cloud infrastructure solutions that enables businesses to thrive in the Cloud Era. Our Global Support organization brings together an extraordinary and diverse group of people...

  • Technical Sales Supervisor

    2 weeks ago

    Cairo, Egypt Envision Employment Solutions Full time

    **_Ready and hungry for a new adventure? You are definitely in the right place! _**We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many...

  • Active Network Supervisor

    2 weeks ago

    Cairo, Egypt ACT International Full time

    Cairo Active Network Supervisor Commercial Department **Job Requirements**: - BSc. of faculty of Engineering Major: Communication. / Computer Science. - 6 to 10 years of experience “Active Network Field”. - CCNP Enterprise certified. - CCIE Enterprise Infrastructure certified is a Must. - Knowledge and experience in enterprise network multivendor...

  • Technical Support Engineer 1

    1 week ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Dublin to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns...

  • Technical Consultant-iot

    3 weeks ago

    Cairo, Egypt IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Technical Support Engineer 1

    5 days ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (Symmetrix Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...

  • Technical Support Engineer 1

    5 days ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in [Location] to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize...

  • SAP Technical Support

    4 weeks ago

    Cairo, Egypt FlairsTech Full time

    Details Required Experience 4+ Department Customer Operations Career LevelMid-Level Position Location Cairo **Skills**: Sql server Communication Technical Support Excellent English SAP SAP Business One HANA Requirements and responsibilities **SAP Technical Support**: Job description: - Managing ticket workload across a number of customers,...

  • Technical Support Engineer 1

    2 weeks ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (E2E Connectivity) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on...

  • IT Support Lead

    1 week ago

    Cairo, Egypt Klivvr Full time

    We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give...

  • Technical Support Engineer

    4 weeks ago

    Cairo, Egypt NOK Human Capital Full time

    #NOK_Human_Capital is hiring #Technical_support_Engineer #English_speaker for one of the biggest multinational companies located in #Maadi. Job description: - Assist external users of the client's technical products or services. - Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other...

  • Senior Technical Support Engineer- Linux

    2 weeks ago

    Cairo, Egypt Egybell Full time

    **Responsibilities**: - Answer questions from customers, prospective customers, and field personnel about the features and capabilities of the company. - Developing customer-facing documentation for our website on an as-needed basis - Conducting root cause analysis that will lead to effective problem solving - Work closely with other groups including R&D...

  • Big Data Support Tech Lead

    6 days ago

    Cairo, Egypt Vodafone Full time

    **What you’ll do**: **Role purpose**: to work on big data engineering pipelines, E2E solutions development, and system upgrades **Key accountabilities and decision ownership**: - Technical lead to the production services and providing the best customer experience in accordance with VF-EG strategy & following VF Group guidelines - Analyze performance...

  • Live Optics Technical Support Engineer 2

    3 weeks ago

    Cairo, Egypt Dell Technologies Full time

    Technical Support Engineer Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer-critical environment, working on improving processes,...

  • Technical Support Engineering Manager

    4 weeks ago

    Cairo, Egypt Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Sales Support Specialist

    1 week ago

    Cairo, Egypt ABB Full time

    **Technical Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Technical Support Engineer

    1 week ago

    Cairo, Egypt Microsoft Corporation Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Support Engineer

    1 week ago

    Cairo, Egypt Orange Full time

    **About the role**: Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next...

  • Technical Support Customer Service

    2 weeks ago

    Cairo, Egypt guide academy Full time

    SUTHERLAND is now hiring TECHNICAL SUPPORT agents for a big offshore account *FLUENT ENG Speakers* *Salary 8500 Net Salary ( KPIS Granted fir 3 months) *Location 5Th settlement Transportation provided (Back Trip only) *Social and Medical insurance *Quarter Profit share Up to 5K Requirements: *B2 English Speaker *Technical Background is a MUST *Grad, Gap...

  • Technical Support Engineer

    3 days ago

    Cairo, Egypt Orange Business Services Full time

    To provide support through the Service Excellence Process to IBO Customers, including processing of Customers Calls/ Inquiries, incident opening, qualification and management, troubleshooting and resolution. - To be responsible for the management of both proactive and reactive incidents, ensuring a professional and consistent delivery of quality services to...