Operations Readiness Automation Director

11 hours ago


مصر, Egypt Orange Business Services Full time

**About the role**:
As Part of the Orange Business Service Stragtegy to Simplify and Automate our Business Model, The Operations Readiness Automation Director will be a new role with full end-to-end responsibility about the customer Jouroney from Build to Run in a smooth and Automated business model within ESC

The mission of the **The Operations Readiness Automation Director** will cover **three main responsbilites**:
**1- The Head** of the Ops Readniess manageres** team in ESC ( Previous name : Hanadover managers )**

**2- The Director of the UC Handover Automation from Build to Run**

**3- The Center of Excellence for BCS Automation projects**

**About you**:
Education, Qualification:

- B.Sc. Communication, Computer or Engineering degree
- Fluent in English (French is a plus)
- PMP / PMI ACP certified or any equivalent certificate
- Scrum Master and/Or Scrum Product Owner Certified

**Experience**:
Minimum of 10 to 15 years related work experience in customer facing organizations within the telecom or IT industry;
With at least 5 years of previous management experience in a similar knowledge / services

Minimum of 5 years of Experience in Project Management with Customer facing skills

Excellent knowledge of UC services and process

Excellent tooling & processes expertise for standard collaboration tools.

Good exposure to an international, multi-cultural environment.

Excellent Leadership and communication skills.

Good Communication, negotiations and Leadership skills.

Ability to work under pressure and manage different Escalations in a professional manner

Good understanding of Orange Business Services strategy

**Additional information**:
**1- As a manager or the Ops Readniess manageres**:

- Manage the Ops readniess managers team in Cario and India ( current name : Handover managers ) who are responsiple for the handover of the UC solutions from Build to Run and Ensure Smooth Handover to all the customers from Build to Run including all the tools, process, Technical Infomration, solution validation and arrange any technical required training for the Opeartional teams to support he new products**In close cooperation with the ESC / BCS management team build vision and strategy, derived from the corporate strategy**Communicate strategic plan to all team members and ensure their full understanding and support**Assign resources to the customer projects and follow up the project execution carefully and closely Forecast team requirements and development needs**Train and develop resources to provide or maintain the level of professionalism and competence required by the business (both hard
- and soft-skills)**Act as the first point of escalation for Ops Readniess managers team; provide guidelines and support to the team members regarding major issues including operational escalations**

2- **As Director of UC Handover Automation**:
**Manage and lead the Autoamtion of the handover process to ensure smoth service transition from Build to run and avoid to all UC standard solutions**

**Plan the Automation of the Handover Process and include all the stakeholders and Lead this Automation project within ESC/ CSO**

Work closely with Build ( UC PMs, SC, UCIE, IBO PM, TDT ,... ), Operaional teams ( VOC, CSM, Change managers ), Product managers and Software Developrs to esnure all the busioness needs are covered during this Transforation to the Autoamted tool

Assest any Non Standard or complex soultion to be managed manaulay and Assign the ORM to manage such complex projects

3- **As Center of Excellence for BCS Automation Projects**:
**The OAD will be be the Center of Excellence for all the ongoing Automations intitavties on BCS**Plan and update the Road map for all the ongoing Autoamtion intiatives**- Work closely with all the project leaaders within ESC, to ensure the progress of all projects and align between the different intiatives-
- Assest the new Intiative and ensurel full alignement with the ongoing projects and ensure the Fesability study have been done for any new intiative**Department**:
Customer Services & Operations

**Contract**:
Regular


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