Loyalty Sr. Specialist
2 weeks ago
**What you’ll do**:
Responsible for managing Vodafone’s loyalty calendar, in terms of; Program management, 3rd party relations management as well as loyalty future projects.
**Responsibilities**:
Support in managing vodafones loyalty spend, in terms of budget ownership and roi
support in managing and owning the relation with vodafones loyalty aggregation partner dsquares, with the aim of achieving a win-win position for both parties.
Strengthen and expand vodafones partners network, targeting to increase our customers satisfaction as well as stickiness to vodafone
customer insights: analyze both internal and external data in order to support decisions related to; loyalty propositions, partners choices and most importantly to ensure meeting the real customer needs
manage rob loyalty program
**Criteria**:
- Minimum 2 years of experience in a B2C and B2B commercial role (Loyalty and retention experience is a plus)
- Successful track record of customer retention, as well as delivery of Go-to-market activities
- Successful track record of working with cross-functional teams (Marketing, Sales, Pricing...etc)
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