Sr. Supervisor, Quality of Service Systems

About the job Sr. Supervisor, Quality of Service Systems Development **Purpose of the Job** Developing CEM Solution (Customer Experience Management) and implementing to maintain and enhance the overall E2E customer experience & satisfaction for all business domains. Developing and maintaining all network quality tools and any needed enhancements, and...

About the job Sr. Supervisor, Digital Channels (Quality of Service & CEM) **Purpose of the job** **Duties and responsibilities** **1. Monitoring and Analysis**: - Implement and manage APM tools to monitor digital channels performance. - Analyze performance metrics to identify performance issues and trends. **2. Performance Optimization**: - Identify...

About the job Sr. Supervisor, Charging **Purpose of the job** **Duties and responsibilities** - Assessing technically the projects requested by different teams to make sure they meet the KPI and performance requirements. - Contributing in setting the new solutions. - Developing the new CRs on IN and supporting nodes - Auditing the system logs and behavior...

About the job Sr. Supervisor, Genesys/ IVR **Purpose of the job** Leading the development and operation process involves overseeing the entire lifecycle of a project, from initial design and development to deployment and ongoing maintenance, ensuring the project meets its objectives and delivers value. **Duties and responsibilities** - Development which...

About the job Sr. Supervisor, Fixed Packet Core Engineering **Purpose of the job** Designing, Dimensioning and Monitoring of Fixed Packet Core network elements to avail new services and accommodate the necessary capacity that fulfills the company needs. **Duties and responsibilities** - Provide Fixed Packet Core Network capacity and maintain Packet Core...

About the job Sr. Supervisor, Integration & Provisioning Support **Purpose of the job** Middleware Support Supervisor to lead our middleware support team. This role is critical for enhancing our platform, resolving operational issues, and providing exceptional support to both the team and internal stakeholders. **Duties and responsibilities** -...

About the job Sr. supervisor, Converged Core SDM Ops & Support **Purpose of the job** - Handling SDM operation activities, implementing relevant WOs and develop needed SPML scripts **Duties and responsibilities** - Perform daily operations and preventative maintenance to ensure maximum service availability. - Troubleshoot and handle SDM core network...

About the job Sr. Supervisor, Digital QoS & CEM **Purpose of the job** **Duties and responsibilities** - Implementing and managing APM tools to monitor digital channels performance. - Analyzing performance metrics to identify performance issues and trends. - Identifying root causes of performance issues and work with development and operations teams to...

About the job Decision Support Sr. Supervisor **Purpose of the Job**: At Orange Egypt, we are looking for a proactive and analytical Decision Support Senior Supervisor to play a key role in driving financial excellence. In this role, you will be responsible for analyzing various technology cost elements, identifying opportunities to optimize the cost...

About the job Sr. Supervisor, Budgeting & Analysis **Purpose of the job** Assuming full responsibility of the balance sheet and cash flows of the company starting from budget preparation ending with analyzing monthly results, identifying key variances and flagging operational risks that impacts cash flows targets. **Duties and responsibilities** 1. Build...

About the job Sr. Supervisor, Projects **Purpose of the job** Conducting full business requirements analysis for projects and overall project management for the Consumer business unit projects throughout the full project life cycle : initiation, planning, monitoring & controlling, execution and closure to ensure the project completion within planned scope,...

Roles and responsibilities - Assist/prepare high quality BRDs, SRS related to the product that reflect business requirements with prioritized features - Building the entire product backlog with continuous maintenance in-terms of the requirements or the priority - Assist in supporting the implementation of business solutions by building relationships and...

**Role Purpose**: Workflow Systems Tech Sr. analyst is responsible of analyzing, designing, developing, implementing, and testing Network and IT business requirements, processes, and workflows, he/she will operate and support systems, implement proactive alarms and automations to enhance operational excellence and customer experience. **Role Profile**: -...

About the job Sr. Supervisor, CVM **Purpose of the job** Manage targeted data (mobile internet AND MBB) stimulation programs for the personal prepaid, control and post-paid base that up-lift data ARPU, increase penetration of data services within the base and convert more customers into data users. The position requires a results-oriented person with...

At Sumerge, our philosophy is to build great software in great ways. That thinking is at the core of how we approach testing. We use our knowledge of testing and testability to influence better software design, promote proper engineering practice, bug prevention strategies, testability, accessibility, privacy, and other advanced quality concepts across...

About the job Sr. Supervisor, Marketing - Gated Communities (Smart Cities) **Purpose of the job** To engage and partner with customers at different levels to drive growth in Orange Smart Cities domain by creating value & bringing state of the art solutions to our customers. Also, establish smart cities concept across gated communities management &...

About the job Senior Supervisor, Data Quality Engineer **Purpose of the job** As a data quality engineer, you will work within the modeling and AI team to ensure to all deliverable meet and is maintained at the high quality standards for the team. You will play a vital role in studying, researching, setting and implementing quality control processes. You...

About the job Sr. Supervisor, Converged Transport Tools Operations **Purpose of the job** Handle all SW related issues and tools including SW development, integation and automation for all transport tools Leading the development and implementation of the best practice processes followed by the Converged Transport department. Ensure automation and...

About the job Supervisor, System Administration **Purpose of the job** Perform Linux / UNIX systems management, virtualization, backup and storage in conjunction with the Network, Security, Middleware, Database, Intranet/Internet Application development teams. **Duties and responsibilities** - Installing and configuring software, hardware and networks -...

About the job Sr. Supervisor, Telco Cloud Engineering **Purpose of the job** Developing and building Orange Telco Cloud infrastructure to support evolving network needs and support business cases to transform network services towards virtualization with optimum cost and highest performance in alignment with industry standards and Orange roadmap. **Skills...